To participate in the live chat and ask questions in real-time, please make sure:
You are signed into an adult YouTube account (not a child's account with YouTube Kids) and your YouTube account has NO 'Restricted mode - ON'. (YouTube Kids has it enabled by default)
You have subscribed to the teacher's channel and refreshed the page after
If the issue remains, we recommend trying the following steps:
Please open https://www.youtube.com/check_content_restrictions and review what the tool reports about where the restriction comes from.
Based on the restriction, please try to search on the internet for how to remove or turn it off.
The best advice is to use an adult YouTube account with disabled restricted mode.
Alternatively:
- Open the website using a different browser or device
- Use an incognito mode (if you are using Google Chrome, use this shortcut to open the Incognito page: Ctrl+Shift+N)
- Create a channel on your YouTube account, as it often helps remove the live-chat limitations
- Try using a different internet/network connection
- Check your YouTube account privacy settings
If nothing helps, please send the email with screenshot of the issue to our Support email line at help@myedspace.co.uk