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▶️Livestream is not available issue⛔

This article will guide you through the possible resolution of the 'Video is not available' issue during live stream.

Updated over 3 months ago

If you encounter an issue with the Live-stream please try to follow these steps:

  • Refresh the page

  • Go to your browser history and delete the whole history, close the browser, and open the web browser again.

  • Open the page in incognito

  • Log out of their Google account in the browser (or check to see if the account is "restricted")

  • Change to a different browser

  • Change device

If the issue persists, please check out the article below ⬇️

Please check to see if you have YouTube restricted mode enabled.

Helpful article on how to toggle Restricted mode on or off is here: YouTube Restricted Mode

The other reason for the issue might be caused by the age restriction setup for the student, or using a school device or internet connection.

Please note that it is a common complaint online, it's not that MyEdSpace videos or Livestreams have adult content, but sometimes it can block livestreams because Google hasn't had time to analyse the livestream's content, and so might flag the video as having unknown, potentially adult, content.

Beyond that, it could be any ad blockers or VPN's enabled, which could impact an individual user's content visibility on the browser.

Please check whether any of the possible reasons is related to your device/browser. and try to change them or switch them off.

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