What is a Spend Limit?
A Spend Limit is the maximum amount you can lose within a set period.
We set a Spend Limit to help keep gambling affordable. Some players have a standard Spend Limit. Others have a personalised Spend Limit based on income.
Here’s how your Spend Limit works
When you deposit, your available Spend Limit goes down.
When you withdraw, your available Spend Limit goes up.
You can deposit again after a withdrawal. But you can never lose more than your Spend Limit during that period.
If you reach your Spend Limit, you won’t be able to deposit again until the next refresh. The only exception is if you make a withdrawal, which increases your available Spend Limit.
If you want to increase your Spend Limit, you’ll need to provide proof of income.
You can also set your own lower Spend Limit at any time if you want extra control.
If you set your own limit, it will appear under “Your spend limits” on the Limits tab in the My Account section.
What is a Fixed Limit?
A Fixed Limit is a limit we apply to your account, it can't be increased or removed from your side. A Fixed Limit can either be a Deposit Limit or Spend Limit that we've applied to your account. You'll see Fixed Limits listed under Limits in the My Account section.
These limits are there to help keep gambling affordable.
If a Fixed Limit exists on your account, it always takes priority over any limits you set yourself.
What's the difference between a Spend Limit and a Fixed Limit?
Spend Limit: A Spend Limit is the maximum amount you can lose within a set period and helps keep gambling affordable.
Fixed Limit: A Fixed Limit is a stricter limit applied to your account by us. It cannot be increased or removed by you and always takes priority over any limits you set yourself.
How do I set Spend Limits?
You can set a daily, weekly, or monthly Spend Limit in your account.
To set a Spend Limit:
Go to the Limits section in your account.
Choose a daily, weekly, or monthly Spend Limit.
Enter the amount and confirm.
Where can I check my limits?
You can see all your limits in the Limits section of My Account.
Limits we apply appear under "Fixed Limits" and the limits you set yourself appear under "Your Spend Limits".
When does my Spend Limit reset?
Spend Limits reset on the following schedule:
Daily limit: Resets at midnight (or 1am during British Summer Time).
Weekly limit: Resets each week, running from Monday through to Sunday.
Monthly limit: Resets at the start of each calendar month.
How long does it take for the Spend Limit to apply?
If you're lowering your Spend Limit, the new limit applies immediately.
If you're requesting to increase or remove a Spend Limit, there's a 24 hour cooling-off period before the change takes effect.
What if I have both a Spend Limit and Fixed Limit on my account?
If you have both a Spend Limit and a Fixed Limit on your account, your personal Spend Limit can't be higher than the Fixed Limit.
The Fixed Limit always overrides any Spend Limit you try to set.
For example, if your account has a Fixed Spend Limit of £500, you won't be able to your own Spend Limit above £500. If you try to set a higher amount (such as £1,000), the system won't allow it because the Fixed Limit is the maximum allowed.
You can still set a lower Spend Limit if you want more control.
What if I have more that one Spend Limit set?
If you have multiple Spend Limits set, the lowest available limit always applies.
This means a weekly or monthly Spend Limit can restrict your deposits even if your daily limit hasn’t been reached yet.
For example, if you have a daily Spend Limit of £100 and a weekly Spend Limit of £150, and you deposit £100 on day one, you won’t be able to deposit another £100 on day two.
That’s because the weekly Spend Limit only allows £150 in total for that week, so you would only be able to deposit up to £50 more before the weekly limit is reached.