You can view and edit an invitee’s registration details in the Registration Module. For example, you can update contact details, select a different list, change the ticket, resend the registration confirmation, or unregister an invitee.
Open an invitee’s details
Go to the Registration Module.
Find the invitee.
Click the pencil icon next to their name.
A contact screen opens with the following sections:
Registration status
Registration details
Emails
Files
Edit registration details
Before an invitee has registered, you’ll see the information you imported, such as:
name
email address
company
job title
After registration, you’ll also see the answers the invitee provided during the registration process.
You can manually update these details if needed. In this overview, you’ll also see:
the selected entry ticket
the option to change the entry ticket
the option to place the invitee on the guest list page (the invitee must give permission for this)
the option to resend the registration confirmation
the option to download the e-ticket
the option to add an invoice (optional)
Change an invitee’s list
Want to assign an invitee to a different list? Follow these steps:
Go to the Registration Module.
Find the invitee.
Click the pencil icon next to their name.
Scroll down to the registration questions.
Click the current list name.
Select the desired list from the dropdown menu.
Click “Save.”
The invitee is now assigned to the selected list.
Change the ticket
You can change the selected admission ticket for a registered invitee.
Open the invitee’s details by clicking the pencil icon.
Click the red “Change ticket” text.
Click “OK” in the pop-up.
Select the desired ticket.
Click “Save.”
Please note: Are you using paid tickets and changing the ticket through the Registration Module? The payment process will be skipped. This means you will not receive payment for the new ticket.
Resend the registration confirmation
You can resend the registration confirmation to the invitee at any time.
Open the invitee’s details by clicking the pencil icon.
Click “Send registration confirmation per email”.
The registration confirmation will be sent to the invitee again.
Unregister an invitee
Want to manually unregister a registered invitee from the event?
Go to the Registration Module.
Find the invitee.
Click the pencil icon next to their name.
Select “Cancelled.”
Click “Save.”
Refresh the page.
The invitee will now be marked as unregistered.
Please note: Once an invitee has been unregistered, you can no longer send them emails from the event. The invitee will appear under the "Cancelled" tab.
Does the invitee want to attend after all? You cannot reactivate the same registration. In that case, delete their details and add the person again manually.
Please note for paid tickets: If the invitee has a paid ticket, do not unregister them manually. Contact the organization to determine the correct way to handle the cancellation.
Delete a registration
Do you want to delete a registration? Follow these steps:
Go to the Registration Module.
Click the pencil icon next to the invitee’s name.
Uncheck “Registered”.
Click “Save”.
Reload the page.
An cross icon will now appear behind the invitee’s name.
Click the cross icon to delete the registration.
Please note: Deleting a registration cannot be undone.
Tip: After unchecking all (test) registrations, you can delete the entire list from the total overview in the Registration Module.
View received emails
For each invitee, Momice keeps track of which emails have been received. To view this:
Open the invitee via the pencil icon.
Go to the “Emails” tab.
Here you will see:
all sent emails related to the event
the status of each email, such as “Delivered”
This allows you to quickly check whether an email was sent successfully.
View uploaded files
For each invitee, you can also see which files have been submitted. Here, you can:
download files
delete files
Tip: Make sure to check in advance which files you are requesting and which conditions apply to them.