In this section, you manage the general settings for an admission ticket. For each ticket, you can define the name, availability, registration period, and additional settings.
Please note
An invitee can register for only one entry ticket, not multiple tickets at the same time.
Which settings can you manage for each ticket?
1. Title and description by language
You can set a title and description for each ticket in multiple languages.
If you use two or three languages, you can adjust these for each ticket. The ticket name and description will automatically appear on the e-ticket.
To change the language: click the language selector in the top-right corner.
Ticket name: the name shown on the registration page, where the invitee selects a ticket.
Description: a short explanation of the ticket type on the registration page.
2. Maximum number of tickets available
Here, you define how many tickets are available for each ticket type. You can also choose whether visitors can see this number.
3. Registration possible during this period – Advanced
With this advanced setting, you define the period during which a ticket is available for registration.
Use this setting if a ticket should only be selectable during a specific time period.
4. Time slot for scanning tickets – Advanced
With this advanced setting, you define the time slot during which a visitor can have the ticket scanned.
This is useful if you work with fixed arrival times or entry by time slot.
5. Valid through (optional) – Advanced
This date is shown:
on the e-ticket
in the calendar link
Please note
This date is not technically linked to the website or the ticket. It is shown for informational purposes only.
6. Ticket status
A new ticket is set to active by default. You can manually:
deactivate a ticket
reactivate a ticket
You do this by checking or unchecking the box.
7. Specific registration questions
You can link registration questions to a specific ticket. You manage these questions via: Website Module > Pages > Registration page.
This allows you to show different registration forms for different tickets.
8. Number of guests
For each entry ticket, you can choose how many guests an invitee may bring.
9. Different settings for the guest list
For each ticket, you can decide whether invitees should be visible on the guest list.
This is especially useful for hybrid events. For example, you can choose to show only in-person participants on the guest list.
10. Tickets by target group
You can make specific tickets available to different target groups. To do this, link one or more lists from the registration overview to a specific ticket. For example:
a free ticket for VIPs
a separate ticket for partners
Paid tickets
Do you use paid tickets? If so, additional settings are available. Read here more about paid tickets.
Situation with one entry ticket
If you created only one entry ticket, it will not be shown on the registration page. The invitee will go directly to the registration form.
If you created multiple entry tickets and only one ticket is active, or if you use a waiting list, the entry ticket will be shown and must be selected first.
Downloading an e-ticket
You can download an e-ticket for each invitee from the Registration Module.
Follow these steps:
Go to the Registration Module.
Click the "Registered" tab.
Search for the invitee.
Click the pencil icon.
Click "Download e-ticket".
Testing an e-ticket
Make sure the start and end date in Settings Module > Basic are set correctly for the day of the event. You can scan e-tickets throughout the entire day.
Do you want to test an e-ticket? Use the "Time slot for scanning tickets" setting. Temporarily enter the date and time of the test moment here.
Tip: Under “Time slot for scanning tickets,” set the start date to the test day and the end date to the day of the event. This allows you to scan QR codes during the entire period.