I received the wrong product. What should I do?

If you received an item that is different from what you ordered, please report the issue within 5 days of delivery to request a replacement.
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You can submit a claim through the MyOrder section. To access your order, enter the word ORDER followed by your order number (no spaces). Then, select "Report a problem" next to the relevant item(s) and fill in the form, attaching the following images:
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- Photo of the product received
- Photo of the product label (manufacturer’s product code) attached to the packaging — one for each package received
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Alternatively, you may send an email to claims@mohd.it, including your order details (email and order number) and the required images.
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Please retain the product and packaging until the replacement is confirmed or further instructions are provided by our Customer Care team.
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All requested images are essential for processing the claim. Missing information may result in delays.
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Our team will review your request as soon as possible and provide an update via email with the outcome of the claim, or a request for further information or images if necessary.
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For full details, please visit our Warranty and Claims page.