How should I proceed if the order I received is missing components?

If your order is missing one or more items, please notify our Customer Care team within 5 days of receiving the products.
To do so, submit a claim through the MyOrder section. To access your order, enter the word ORDER followed by your order number (no spaces). Then, select "Report a problem" next to the relevant item(s) and fill in the form, attaching the following images:
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- Photo of the product (close-up of the missing or incorrect components)
- Photo of the product label (manufacturer’s product code) attached to the packaging — one for each package received
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Alternatively, you can send an email to claims@mohd.it, specifying your order details (email and order number) and attaching the required images.
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Please keep the packaging and the product until the replacement is issued or until you receive further instructions from our Customer Care team.
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All requested images are essential for processing the claim. Missing information may result in delays.
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Our team will handle your request as quickly as possible and follow up via email with an update on the outcome, or a request for additional details or images if needed.
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For full details, please refer to our Warranty and Claims page.