What should I do if my delivery is delayed and the item hasn't arrived yet?

Up-to-date information on the estimated arrival of your items is always available in the MyOrder section.
​
If no new updates are shown, it means we are still waiting for information from the supplier. As soon as we receive any updates, we will notify you via email and update your personal area accordingly. If a delay occurs and no updates are provided after a few days, we recommend contacting our Customer Care team for further clarification.