Overview
This is the quick-start guide for the Mobaro mobile app — what to install, how to sign in, what the home screen contains, and the everyday workflows you'll use most. If you've never opened the Mobaro app before, this article gets you to your first completed Checklist in 5 minutes. If you're comfortable with the app already, skip to the workflow examples for cross-cutting tips.
What the Mobaro mobile app is for: completing Checklists, registering Downtime, working through Assignments, capturing Notes and photos. It's the operator-facing tool — most everything an operator does in their working day happens through the app, not the web Backend.
Installing the app
The Mobaro app is available for both iOS and Android.
1. Open the app store
On iOS, open the App Store. On Android, open the Google Play Store.
2. Search for Mobaro
Search for Mobaro. The app icon is the Mobaro logo.
3. Install
Install as you would any app. Tap to launch.
Note: For organization-managed devices, your IT team may distribute Mobaro through your MDM (Mobile Device Management) tool. Check with IT before installing personally on a managed device.
First sign-in
Your administrator creates your User account in the Mobaro Backend before you sign in. You should receive credentials (username + password) or be set up with SSO (single sign-on) through your organization.
1. Launch the app and tap Sign in
The first launch shows a sign-in screen.
2. Enter your credentials
Enter your Mobaro username and password. If your organization uses SSO, follow the SSO prompts instead.
3. Allow permissions
The app asks for camera, photo library, and notification permissions. Grant them — Mobaro relies on the camera for photo capture during Checklists, on photo library for storage uploads, and on notifications for alerts.
4. Wait for the initial sync
On first sign-in, the app pulls your assigned Checklists, Locations, and other data from the server. This sync takes seconds to a couple minutes depending on the size of your Mobaro setup.
Required for offline use: You must sign in at least once while online before the app will work offline. The first sync seeds the device with the data needed for offline use. See Working online versus offline with Mobaro.
The home screen
After sign-in, you land on the home screen. Different organizations show different tiles based on which features are enabled, but the most common are:
Checklists — your assigned Checklists, organized by Schedule and due time.
Operations — Locations and their operational state (open/closed, downtime, today's activity).
Assignments — work assigned to you or your team.
Library — reference manuals and videos.
Pending uploads — counter for any work captured offline that's waiting to sync.
Connection indicator — current online/offline status (lower-right corner).
Completing your first Checklist
1. Tap the Checklists tile
From the home screen, tap Checklists.
2. Pick a Checklist from your list
Your assigned Checklists appear with their Location and scheduled time. Tap one to open.
3. Answer questions
Work through the Checklist question by question. Different question types accept different inputs — text, numbers, photos, signatures, multiple choice, etc. Captured photos are added to the Result and surface in the Gallery on the Backend.
4. Submit
When complete, submit. The Result syncs to the server (or queues for upload if offline).
Best practice: Take photos generously, especially when the Checklist allows it. Photos turn into evidence later — for audits, training, and Assignment creation. The Gallery makes them findable across all your Checklists. See Use the Gallery to review images.
Offline use
The Mobaro app works fully offline once initialized. To prepare for offline use:
1. Mark Checklists as offline-available
In the Checklists list, swipe left on any Checklist and tap Download for offline. The Checklist's content and reference material download to the device.
2. Use the app normally while offline
Complete Checklists, register Downtime, capture Assignments. Everything queues locally if you're offline.
3. Reconnect to sync
When you're back online, the app syncs queued items automatically. Watch the Pending uploads tile decrement to zero.
For the full offline behavior, including reconnection troubleshooting, see Working online versus offline with Mobaro.
Worked examples
Example 1: Morning pre-opening run
Scenario: A ride operator arrives at 7:45am to do pre-opening checks before the 9am open.
Setup: Operator launches the Mobaro app. Confirms green connection indicator. Opens Checklists. Taps the morning safety check Checklist for their ride. Works through it, capturing photos at the questions that ask for them. Submits.
Result: Result syncs to the server. The Park Director's Dashboard turns green for that Location. Photos surface in the Gallery for review later.
Example 2: Mid-day downtime registration
Scenario: A ride needs to close mid-day because of a brake-system warning.
Setup: Operator opens the Mobaro app, taps Operations, taps the ride's Location. Taps Start Downtime. Selects the relevant Downtime template (e.g., Mechanical — brake fault), adds a comment, captures a photo of the warning indicator. Saves.
Result: Location turns red on the Dashboard, alerting maintenance. The Downtime registration is captured with photo evidence and syncs to maintenance's Assignment queue.
Example 3: Working offline at a remote area
Scenario: An operator works at an outlying area with poor cell signal.
Setup: Before heading out, operator opens the Mobaro app, swipes left on the Checklists they'll need today, taps Download for offline. Works through their day, completing Checklists and capturing photos. Connection indicator shows offline; Pending uploads counter increments.
Result: Back at HQ in the afternoon, connection re-establishes, Pending uploads counter ticks down to zero as everything syncs. The day's work is preserved with original timestamps.
See also
Working online versus offline with Mobaro — for offline behavior detail.
Log book in the Mobaro app — for the Activities timeline on each Location.
Use the Gallery to review images — for what happens to photos you capture in the app.
Managing Downtime and Uptime from the mobile app — for the Downtime registration flow.
Frequently asked questions
Q: I forgot my password. How do I reset it?
A: On the sign-in screen, tap Forgot password. Mobaro sends a reset email to the address on your User account. If your organization uses SSO, password resets go through your SSO provider, not Mobaro.
Q: Why don't I see a Checklist I expect to?
A: Checklists appear based on Schedule + your assignment. If a Schedule isn't producing slots for today, or if you're not the assignee, the Checklist won't show. Talk to your supervisor — usually a Schedule or Role configuration issue.
Q: Can I use Mobaro on a tablet?
A: Yes — the app runs on iPad and Android tablets in addition to phones. Tablets are common for control room use. RideOps in particular is designed for tablet form factor.
Q: I see Pending uploads stuck on a number. What do I do?
A: Verify you have internet by opening a browser and visiting app.mobaro.com. If that loads but Pending uploads doesn't decrement, force-close and re-open the Mobaro app. If still stuck, contact support@mobaro.com.
Q: How often does the app sync while online?
A: Continuously in the background. Submitting a Checklist Result triggers an immediate sync; passive activity (browsing, reviewing) syncs less frequently to save battery.