Overview
RideOps-enabled customers will now be able to log and track all Operators and Attendants working at a specific Location in real-time via the RideOps application.
Users must be Super Users or have the following Roles to create and manage Attendants and Positions:
Locations: Modify
User Groups: View
Creating a Position
To track Attendants, first create Positions for each RideOps-enabled Location. These Positions can be optionally marked as mandatory, requiring staffing before the ride can be marked "Ready to Operate," or left as optional, with no impact on readiness status.
To create a Position for a Location, follow these steps:
Navigate to the Locations page on the backend
Select a Location and and click the edit icon
Scroll down to the RideOps section and click on RideOps Settings
Once in the modal, scroll to find the Positions section and click on Add Position
To create a Position, supply the following:
Position Name*
Description
Dictate whether this Position is mandatory or optional to open the Location
Attached required Competencies to be able to work this Position
Click Save and repeat as necessary
Note: Positions marked as Mandatory must be staffed before a Location can be registered as "Ready for Operation." If a mandatory Position is not filled, Operators will not be able to open a Location via RideOps.
Defining Attendants
Attendants are Users assigned to work the Positions created for each Location. Attendants are separate from the Operator position for a Location and are intended to be simply logged to one or multiple positions.
To define a Location's Attendants, follow these steps:
Navigate to the Locations page on the backend
Select a Location and and click the edit icon
Scroll down to the RideOps section and click on RideOps Settings
Once in the modal, scroll to find the Attendants section
To add Attendants, add Users and/or User Groups to the Attendant section
If Attendants need additional Competencies to work at a Location, define these in the Required Competencies section.
Note: The Required Competencies defined via the Attendants section will also apply in addition to any Competencies added to an individual Position. Please keep this in mind when defining required Competencies for Attendants overall as well as for specific Positions.
Important: When using User Groups as Attendants, all Users from these groups will be able to attend this Location without considering the normal Location membership.