The right steps depend on what happened to your money. Find your situation below.
💸 I sent money to the wrong person
MiniPay runs on the blockchain. Once a transfer is confirmed, it cannot be reversed — not by you, and not by MiniPay Support.
Your only option is to contact the recipient directly and ask them to send the money back to you.
⚠️ Always double-check the phone number or wallet address before sending. Once a transaction is confirmed, it is final.
⏳ My withdrawal hasn't arrived
Withdrawals are processed by third-party payment partners (such as Cashramp, Noah, AlfredPay, OPay, Daimo, or Moniepoint) — not by MiniPay directly. Normal processing times are:
Local cash withdrawals: 1–3 business days
Euro (SEPA): usually instant
US Dollar (ACH): 1–5 business days
If the expected window has passed, contact the payment partner directly:
Open MiniPay and go to your Activity history.
Tap the transaction in question.
Tap the Support button (top-right corner) to reach the partner's support team.
💡 If the partner has not responded or the transaction shows Complete but funds haven't arrived, contact MiniPay Support through the in-app Help menu.
💳 I'm expecting a refund from a merchant
If you paid with your MiniPay Card and are waiting for a merchant refund, refunds are returned to the original card. Timing depends on the merchant, the Visa network, and the card issuer — MiniPay cannot speed this up.
If you do not recognize a card transaction, freeze your card immediately in the MiniPay app and contact MiniPay Support.