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If you are trying to receive a deposit to your EUR virtual account but funds are bouncing back to the sender, this is likely because your account needs a quick upgrade.

EUR Virtual Accounts are being upgraded to provide personalized account details. Until you complete this upgrade, any funds sent to your old account details will automatically bounce back to the sender.

Open MiniPay and navigate to your Virtual Account details page.

Simply opening this page will automatically generate your new, personalized account details.

Share your new account details with anyone sending you funds.

1. Open MiniPay and navigate to your Virtual Account details page.
2. Simply opening this page will automatically generate your new, personalized account details.
3. Share your new account details with anyone sending you funds.

⚠️ Important: Once you open the Virtual Account details page, your old account details will be permanently unlinked. Make sure you give your new details to anyone who sends you money going forward.

If deposits are still failing after completing these steps, contact Noah support directly via the (?) button inside MiniPay (Home → Deposit → Virtual Bank Account → tap the (?) button). If Noah does not respond within 3–5 business days, contact MiniPay support through the in-app Help menu.

What to do if deposits to your EUR virtual account are failing or bouncing back to the sender — how to upgrade your account details.

EUR virtual account deposits not arriving or bouncing back

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EUR virtual account deposits not arriving or bouncing back

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