The fastest way to get help is always from inside the MiniPay app. Here's how to reach the right team depending on your issue.
General questions and account issues
For anything related to your MiniPay account — login problems, balance questions, account restrictions, or anything not covered below:
Open the MiniPay app.
Tap the Help or Support option in the app menu.
Send us your question and a support agent will get back to you.
Transaction problems (deposits and withdrawals)
If your deposit or withdrawal is delayed, failed, or missing:
Open MiniPay and go to your Activity history.
Tap on the transaction in question.
Tap the support button (top-right corner) to contact the payment partner's support team directly.
Most deposit and withdrawal issues are handled by the payment partner (such as Cashramp, Noah, AlfredPay, OPay, Daimo, or Moniepoint), not MiniPay directly. The in-app support button connects you to the right team automatically.
If the issue is not resolved by the partner, or your transaction shows as Complete but funds haven't arrived, contact MiniPay support through the main Help menu and include your transaction details.
Digital card issues
For problems with your virtual Visa or Mastercard — declined transactions, card freezes, or cashback questions:
Go to the Digital Card screen in your MiniPay app.
Tap the Support button on that screen.
Send your question from there.
Mini App issues (Predictor, Airtime, BitGifty, and others)
Mini App issues are handled by each app's own support team — MiniPay does not manage their operations. Contact the mini app's support team directly through the app.
What to include when contacting support
To help us resolve your issue faster, please have the following ready:
Your transaction amount, currency, and date
A screenshot from your app or bank showing the transaction
The transaction hash (for crypto deposits — find this in your Activity or on the Celo Block Explorer)
A description of what you've already tried