Error message, slot's shutdown/freeze ⚒️
When an action doesn't take place, or you receive an error message on the platform in the middle of the game, don't panic.
There are several reasons for this, so to solve this, here are the options available to you:
📺 You can start by taking a screenshot of the error or the machine, the more detail there is, the more our teams will be able to help you,
♻️ It can be a cache or internet connection problem, check your connection, clear your caches and cookies, this can often unblock the situation,
🎰 Find your game ID if needed (a full article related to this topic is available in our help content).
⌛ Be patient, sometimes patience is the best weapon, providers are subject to large player flows, some winnings may come to you after a few hours at most,
📃 Check out the terms and conditions of the machine or site, some machines/games/providers are not available depending on your location, we invite you to find answers in these sections or on the internet.
Still not solved❓
If none of these points have been able to help you, join the online chat and fill us in as much information as possible, such as:
📺 The screenshot, which will tell us the time, the machine, the balance at the time of the bet/game,
🎰 The game ID insofar as you have found it.
Your cooperation and your patience will be the key to the resolution by our teams. We will do everything we can to offer you a unique experience. 🔑
Exceptional case❗
It is possible that the site will undergo maintenance, if this is the case, we invite you to be patient. This will never be pleasant, and we apologize in advance if you attempt a connection during these updates.
These are all about improving your experience, we do our best to keep you entertained. ❤️🔥