How do I verify my account ?
Here are the steps to verify your account:
Go to your personal space
Click the Verification tab
Upload the required documents (see below)
Wait for the validation by our team (usually within 24 to 48 hours)
You will receive a notification once your account is approved.
š Verification is 100% secure and confidential.
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What documents do I need to provide for verification (KYC)?
To verify your account, we'll ask you for three types of documents:
Proof of identity (valid and in colour)
ID card, passport or driver's license
Proof of address (less than 3 months old in original PDF)
Electricity, water, internet/landline bill, or bank transaction statement (excluding online banking)
Seflie
šø All documents must be legible, complete and unaltered.
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My verification has been denied, what should I do?
If your verification was declined, it could be due to one of the following:
š· Blurry, cropped, or illegible documents
ā Expired or falsified coins
š© Incomplete or too old proof of address
ā ļø Inconsistencies in the information provided
How to fix:
Check the reasons specified by our team
Provide corrected and valid documents
Use sharp, full-color photos
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How long does it take to verify my account?
Once your documents have been sent, our team will usually review them within 24 to 48 working hours (excluding weekends).
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You will be informed by email as soon as:
ā Your account is verified
ā Or if additional documents are needed
Remember to check your spam folder so you don't miss our message.
During the process, some services (such as withdrawals) may be temporarily unavailable.