How do I know which series or season ticket to buy?

Choose a ticket product depending on how often and on what routes you travel. A series ticket holds a certain number of trips that you can use during the validity of the ticket. A season ticket allows unlimited travel during the validity of the ticket. Please also read the additional ticket information carefully before purchasing. The additional information shows where the ticket can be used, which services it is valid for and other terms and conditions. The Trips and Tickets app includes an intelligent Journey Planner that suggests ticket products to suit your needs.

Where can I check the length of the trip for which I am buying a season or series ticket?

You can check the length of your trip in the Journey Planner of the Trips and Tickets app. Enter the departure and destination stops in the Journey Planner and you will be shown a list of suggested ticket products. By tapping on the search result, you can check the trip length and timetables in the service information.

Is it worth buying a season or series ticket for too few kilometres?

No, because the driver does not have to accept a ticket with a distance that is too short compared to the distance you are travelling. Check the kilometres of the services you use and buy a ticket according to the longest distance travelled.

If I am travelling with a season or series ticket, can I pre-book a seat?

You cannot pre-book a seat when travelling with a season or series ticket.

I have a valid season or series ticket, but today I started using a new mobile device. Why can’t I activate my ticket on my new device?

After travelling with the ticket, you must wait 24 hours before you can activate it on another device. Try activating again when 24 hours have passed since the ticket was issued.

Why is there no QR code on my ticket?

Has the validity of the ticket already started? If at the time of purchase you selected a validity period starting, for example, the next day, the QR code will only appear when the ticket becomes valid. The lack of Internet access also prevents the QR code from appearing on the ticket.

I can’t see my ticket in the app, even though it should be valid.

Make sure you are logged in to the same user account you used to buy your ticket.

I won’t have enough time to use the trips on the series ticket I bought. Can I extend or suspend the validity period?

The validity of the ticket cannot be extended or suspended. The validity of the ticket always starts at the time you set.

I won’t be needing the ticket I bought. Can I cancel it?

In most cases, you can cancel your season or series ticket within 24 hours of purchase. You can cancel a ticket by going to your own tickets in the app and selecting “Show ticket”. The cancellation button can be found in the additional ticket information. Note that not all season and series ticket products can be canceled in the app. If the ticket cannot be cancelled in the app, this will be indicated in the additional ticket information. If more than 24 hours have passed since the time of purchase or if the ticket has already been used, the purchase can no longer be cancelled.

Why did not my ticket work on the bus?

Please make sure that your ticket is still valid and/or has some trips left. If a valid ticket does not work, the problem could lie, for example, in the quality of the network connection. If your ticket is valid and the network connection is not the cause, close the ticket and open it again. If even this does not help, log out of the Trips and Tickets app, clear the cache on your mobile device and then log in again. If your ticket still fails, contact Matkahuolto Customer Service.

Can I get a student discount or other discounts on season and series tickets?

As a rule, the price of season and series tickets is the same for all passengers, and there is usually no student discount. Some season and series tickets are intended for use by different discount groups, and the ticket price is for the discount group concerned. In such cases, the user group is already indicated in the name of the ticket.

My email address will change. How can I transfer tickets to a new account?

A Trips and Tickets user account cannot be updated with a new email address. Logging in with a new email address will create a new user account. Tickets are specific to each user account, so you can only transfer a ticket if it is unused and the ticket transfer is allowed for that ticket product. You cannot transfer a partially used ticket.