Matkahuolto Customer Service handles messages on weekdays from 8am to 4pm. We will reply to the messages within a few days. Unfortunately, we can not guarantee an immediate response.
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The easiest way to contact us is to send us a message from the Trips and Tickets application. You can find Customer Service from the menu in the upper left corner. You can also send a message from the chat icon in the lower right corner of this page or send an email to matkapalvelut.palautteet@matkahuolto.fi.
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Regarding transport operation (including timetable and punctuality, driver behavior, bus stops etc.) contact directly the operators' own customer service channels:
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TLO:
​feedback service
email: office@tlo.fi

tel: 01008840 (1,70€ / min + pvm, weekdays 9am - 4pm )

tel: 040 844 9858 (Mon-Fri 5pm - 9pm and Sat-Sun 9am - 9pm)