There is two ways to verify if remote downloads of tachograph files are supported for the tachograph device in your vehicles:
Vehicles already in the platform
To check remote download support for a tracked vehicle:
Go to
Tachograph solution ➜ Tachograph data downloads.
Go to 'Vehicles' tab and find the vehicle you want to check.
Look at the "Remote Download Support" column to see the status:
⬜ Supported: This means we have successfully communicated to the telematics and tachograph device inside the vehicle in the last 21 days.🟨 No data: This means we cannot communicate with the telematics device (for example, the device might not have signal).
🟥 Failing: This status shows up when tracking device cannot communicate with the tachograph device but it could previously.
🟥 Not supported: This indicates we cannot communicate with the tachograph device and we have never been able to do so.
Before adding vehicles
📘 We recommend to use this to check tachograph devices for any new vehicle before adding them to the Tachograph solution.
To check remote download support for a non tracked vehicle:
Go to
Tachograph solution ➜ Tachograph data downloads.
Click on the CHECK REMOTE DOWNLOAD SUPPORT button at the top right.
Drag and drop or upload from your PC a manually downloaded tachograph vehicle file from the vehicle's tachograph.
Wait for the system to complete the check.
Review the displayed status:
Supported: We have experience downloading files from this kind of tachograph.
Ready for testing: We don't have experience downloading files from this tachograph; testing is required.
VDO CTC programmer needed: A VDO CTC programmer is required to enable remote data downloading.
Additional equipment needed: Remote data download may be possible with additional equipment.
Not supported: The tachograph does not support remote data downloading.