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Full List of Merge Tags

Updated over 2 weeks ago

Here is the full list of Tags that are available for you to choose for your Templates:

Global Tags

Transaction Info

See below for data that is generic across the transaction:

Data Point

Tag

Example Value

Customer First Name

{{ CUSTOMER.FIRST_NAME }}

Steve

Customer Last Name

{{ CUSTOMER.LAST_NAME }}

Rogers

Customer Email

{{ CUSTOMER.EMAIL_ADDRESS}}

cap@avengers.com

Reference Number

{{ TRANSACTION.REFERENCE}}

3f9855eccf974196ba14a5759e3d8747

Transaction Parent Reference

{{ TRANSACTION.PARENT_REFERENCE }}

3f9855eccf974196ba14a5759e3d8747

Transaction Total

{{:,.2f}".format(TRANSACTION.GROSS)
}}

289.00

Transaction Net

{{:,.2f}".format(TRANSACTION.NET)
}}

290.00

Transaction Tax

{{:,.2f}".format(TRANSACTION.TAX)
}}

9.00

Transaction ID

{{TRANSACTION.ID}}

txn_jiLU5vKc4pzW7JXM92Z7nD

Transaction Created At

{{ TRANSACTION.CREATED_AT }}

Sat 17 April, 10:10 AM

Transaction Expires At

{{ TRANSACTION.EXPIRES_AT.strftime('%a %d %b %Y %H:%M') }}

Sat 17 April, 10:10 AM

Transaction Lead Booker Name

{{ TRANSACTION.LEAD_BOOKER_NAME }}

John Smith

Transaction Completed At

{{ TRANSACTION.COMPLETED_AT.strftime('%d %b %Y') }}

{{ TRANSACTION.COMPLETED_AT.strftime('%I:%M %p') }}

Jul 04 2025 10:10 AM

Full Address

{{ TRANSACTION.FULL_ADDRESS }}

1 Buckingham Palace, London, WC1

Street Address

{{ TRANSACTION.ADDRESS_STREET }}

1 Buckingham Palace

Town Address

{{ TRANSACTION.ADDRESS_TOWN }}

London

City Address

{{ TRANSACTION.ADDRESS_CITY }}

London

Postcode Address

{{ TRANSACTION.ADDRESS_POSTCODE }}

WC1

Country Address

{{ TRANSACTION.ADDRESS_COUNTRY }}

UK

Currency Symbol

{{ TRANSACTION.CURRENCY_SYMBOL }}

£

Currency

{{ TRANSACTION.CURRENCY }}

GBP

Reservation Payment Link

{{ TRANSACTION.PAYMENT_LINK }}

tickets.mytheatre/com/transaction/

txn_3585ZysZEZxPM4ActdxBAX/checkout

Transaction ID for External Integrations

{{ TRANSACTION.EXTERNAL_ID }}

TT325481

Organisation Info

See below for data related to your Organisation in Line-Up:

Data Point

Tag

Example

Name

{{ ORGANISATION.NAME }}

ACME Theatres

Image

{{ ORGANISATION.IMAGE }}

acme_logo.jpg

Email Address

{{ ORGANISATION.EMAIL_ADDRESS }}

boxoffice@acemtheatres.com

Full Address

{{ ORGANISATION.FULL_ADDRESS }}

10 King Road, Godalming, Surrey, GU7 5DA, UK

Street Address

{{ ORGANISATION.ADDRESS_STREET }}

10 King Road

Town Address

{{ ORGANISATION.ADDRESS_TOWN }}

Godalming

City Address

{{ ORGANISATION.ADDRESS_CITY }}

Surrey

Postcode Address

{{ ORGANISATION.ADDRESS_POSTCODE }}

GU7 5DA

Country Address

{{ ORGANISATION.ADDRESS_COUNTRY }}

UK

Currency Symbol

{{ ORGANISATION.CURRENCY_SYMBOL }}

£

Currency

{{ ORGANISATION.CURRENCY }}

GBP

Loop Tags for Transaction Items

Here are the transaction items available to you and an example of the loop you might create to place the values in:

Data Point

Loop example

TICKETS

{% for ticket in TRANSACTION.TICKETS %}{% endfor %}

DELIVERY_METHODS

{% for delivery_method in TRANSACTION.DELIVERY_METHODS %}{% endfor %}

PAYMENTS

{% for payment in TRANSACTION.PAYMENTS %}{% endfor %}

PRODUCTS

{% for product in TRANSACTION.PRODUCTS%}{% endfor %}

Tickets

The following values are available for TICKETS, to be placed inside a loop, e.g.: {% for ticket in TRANSACTION.TICKETS %} {% endfor %}:

Data Point

Tag

Example Value

Ticket Face Value Tax

{{:,.2f}".format(ticket.TAX)
}}

20.00

Ticket Face Value Gross

{:,.2f}".format(ticket.GROSS)
}}

120.00

Ticket Face Value Net

{:,.2f}".format(ticket.NET)
}}

118

Ticket Outside Gross

{{:,.2f}".format(ticket.OUTSIDE_GROSS)
}}

3.00

Ticket Outside Net

{{:,.2f}".format(ticket.OUTSIDE_NET)
}}

2.50

Ticket Outside Tax

{{:,.2f}".format(OUTSIDE_TAX)
}}

1.70

Ticket Outside Fee Gross

{{:,.2f}".format(ticket.OUTSIDE_FEE_GROSS)
}}

2.00

Ticket Outside Fee Tax

{{:,.2f}".format(ticket.TAX)
}}

0.80

Ticket Outside Fee Net

{{:,.2f}".format(ticket.NET)
}}

1.50

Ticket Transaction Type

{{ ticket.TRANSACTION_TYPE }}

SALE/RETURN

Ticket Discount Name

{{ ticket.PRICE.DISCOUNT.NAME }}

CHRISTMAS2028

Ticket Discount Type

{{ ticket.DISCOUNT.TYPE }}

Fixed

Ticket Band Name

{{ ticket.BAND_NAME }}

Band A

Ticket Band Description

{{ ticket.BAND_DESCRIPTION }}

Ticket Variant Name

{{ ticket.VARIANT_NAME }}

Adult

Ticket Variant Description

{{ ticket.VARIANT_DESCRIPTION }}

Ticket Seat Group Area

{{ ticket.SEAT_GROUP_AREA }}

Stalls

Ticket Seat Group Section

{{ ticket.SEAT_GROUP_SECTION }}

Stalls Centre

Ticket Seat Group Row

{{ ticket.SEAT_GROUP_ROW }}

A

Ticket Seat Label

{{ ticket.SEAT_LABEL}}

1

Ticket Seat Type

{{ ticket.SEAT_TYPE }}

Restricted View

Ticket Seat Type Message

{{ ticket.SEAT_TYPE_MESSAGE }}

This is the notes about the seat

Ticket Event Name

{{ ticket.EVENT.NAME }}

Hamlet

Ticket Event Image

{{ ticket.EVENT.IMAGE }}

yorick.png

Ticket Event Short Description

{{ ticket.EVENT.SHORT_DESCRIPTION }}

A modern retelling of Shakepeare’s classic.

Ticket Event Venue Name

{{ ticket.EVENT.VENUE_NAME }}

ACME Theatre

Ticket Event Venue Address

{{ ticket.EVENT.VENUE_ADDRESS }}

1 Stanley Road, London, W1 8AG

Ticket Event Interval Time

{{ ticket.EVENT.INTERVAL_TIME }}

15

Ticket Event Run Time

{{ ticket.EVENT.RUN_TIME }}

120

Event ID

{{EVENT.ID}}

384

Ticket Performance Start Date

{{ ticket.PERFORMANCE_START_DATE.strftime('%a %d
%b') }}

01/09/2028

Ticket Performance Start Time

{{
ticket.PERFORMANCE_START_TIME.strftime('%I:%M %p')
}}

7:30 pm

Ticket Performance End Time

{{ ticket.PERFORMANCE_END_TIME.strftime('%I:%M %p')
}}

9:30 pm

Ticket Performance End Date

{{ ticket.PERFORMANCE_END__DATE.strftime('%a %d
%b') }}

01/09/2028

Ticket Performance Description

{{ ticket.PERFORMANCE_DESCRIPTION }}

Best Performance

Ticket Performance Internal Note

{{ticket.PERFORMANCE_INTERNAL_NOTES}}

Verbal Password to Gain Entry

Ticket Barcode

{{ ticket.BARCODE }}

aoj4fi8k7Nb4v2A2H1SK2

External Barcode

{{ ticket.EXTERNAL_BARCODE }}

aoj4fi8k7Nb4v2A2H1SK2

Ticket Barcode Image

{{ ticket.BARCODE_IMAGE }}

aoj4fi8k7Nb4v2A2H1SK2.png

Ticket QR Code

{{ ticket.QR_CODE }}

QR code image

External QR Code

{{ ticket.EXTERNAL_QR_CODE }}

External QR code image

Row Door Information

{{ ticket.ROW_DOOR_INFORMATION }}

Doors open at 6pm

Area Door Information

{{ ticket.AREA_DOOR_INFORMATION }}

Doors open at 6pm

Section Door Information

{{ ticket.SECTION_DOOR_INFORMATION }}

Doors open at 6pm

Block Door Information

{{ ticket.BLOCK_DOOR_INFORMATION }}

Doors open at 6pm

Ticket Seat Group Area Override

{{ ticket.SEAT_GROUP_AREA_OVERRIDE }}

Stalls

Ticket Seat Group Section Override

{{ ticket.SEAT_GROUP_SECTION_OVERRIDE }}

Stalls Centre

Ticket Seat Group Row Override

{{ ticket.SEAT_GROUP_ROW_OVERRIDE }}

A

Ticket Seat Label Override

{{ ticket.SEAT_LABEL_OVERRIDE}}

1

Ticket Seat Type Override

{{ ticket.SEAT_TYPE_OVERRIDE }}

Restricted View

Ticket Seat Type Message Override

{{ ticket.SEAT_TYPE_MESSAGE_OVERRIDE }}

This is the notes about the seat

Ticket - Price Adjusters

Within ticket transaction items, you can access data related to price adjusters on that ticket.

This can be achieved by placing another loop within your TRANSACTION.TICKETS loop, e.g. {% for ticket in TRANSACTION.TICKETS %} {% for PRICE_ADJUSTER in ticket.PRICE_ADJUSTERS %} {{ YOUR TAG HERE }} {% endfor %} {% endfor %}:

Data Point

Loop Example

Ticket Price Adjuster

{% for adjuster in ticket.ADJUSTERS %} {% endfor %}

Price Adjuster Tags - to be placed within the loops above:

Data Point

Tag

Example

Price Adjuster Name

{{ adjuster.NAME }}

Inside 1

Price Adjuster Description

{{ adjuster.DESCRIPTION }}

In-depth description of adjuster

Price Adjuster External

{% if adjuster.EXTERNAL %}
{{ adjuster.NAME }}
{% endif % }

In the example to the left, we’re saying if there are any external adjusters, then show the name of the external adjuster.

Price Adjuster Rate Type

{{ adjuster.RATE_TYPE }}

FIXED

Price Adjuster Rate

{{ adjuster.RATE }}

1.50

Outside Fee Gross

{{:,.2f}".format(ticket.OUTSIDE_FEE_GROSS)
}}

£2.50

Delivery Method

The following values are available for DELIVERY_METHODS, to be placed inside a Loop, e.g.: {% for delivery_method in TRANSACTION.DELIVERY_METHODS %} { % endfor %}:

Data Point

Tag

Example Value

Delivery Method Name

{{ delivery_method.NAME}}

Postage

Delivery Method Description

{{ delivery_method.DESCRIPTION }}

Tickets sent by first class post

Delivery Method Price

{{"{:,.2f}".format(delivery_method.PRICE)}}

1.63

Delivery Method Tax

{{"{:,.2f}".format(delivery_method.TAX) }}

0.32

Delivery Method Gross

{{"{:,.2f}".format(delivery_method.GROSS)}

1.95

Delivery Method Created At (Order date and time)

{{ delivery_method.CREATED_AT }}

17/11/2028 09:00pm

Delivery Method Image

{{ delivery_method.IMAGE }}

postage.png

Payment

The following values are available for PAYMENTS, to be placed inside a Loop, e.g.: {% for payment in TRANSACTION.PAYMENTS %} { % endfor %}:

Data Point

Tag

Example Value

Payment Name

{{ payment.NAME }}

Online Payment Card

Payment Gross

{{ payment.GROSS }}

120

Payment Type

{{ payment.TYPE }}

Stripe

Product

The following values are available for PRODUCTS, to be placed inside a loop, e.g.: {% for product in TRANSACTION.PRODUCTS %} {% endfor %}:

Data Point

Tag

Example

Product Title

{{ product.PRODUCT_TITLE }}

T-shirt

Product Description

{{ product.DESCRIPTION }}

Bands official t-shirt

Product Variant

{{ product.VARIANT_NAME }}

Bottle of Champagne

Product Band

{{ product.BAND_NAME }}

Champagne

Product QR Code

{{ product.QR_CODE }}

QR code image

Product Face Value Tax

{{ product.TAX }}

4.17

Product Face Value Total

{{ product.GROSS }}

25

Product Value Net

{{ product.NET }}

20

Product Transaction Type

{{ product.TRANSACTION_TYPE }}

SALE/RETURN

Product Outside Fee Gross

{{ product.OUTSIDE_FEE_GROSS }}

Product Outside Fee Tax

{{ product.OUTSIDE_FEE_TAX }}

Product Outside Fee Net

{{ product.OUTSIDE_FEE_NET }}

Discount Name

{{ product.PRICE.DISCOUNT.NAME }}

CHRISTMAS2028

Product Outside Gross

{{ product.OUTSIDE_GROSS }}

Product Outside Net

{{ product.OUTSIDE_NET }}

Product Outside Tax

{{ product.OUTSIDE_TAX }}

Voucher Name

{{ product.VOUCHER .NAME }}

Christmas Gift Card

Voucher Initial Balance

{{ product.VOUCHER.INITIAL_BALANCE }}

50

Voucher Expiry

{{product.VOUCHER.EXPIRY.strftime('%a %d %b %Y')}}

Mon 16 Dec 2024

Voucher Code

{{ product.VOUCHER.CODE }}

B008I3

Product - Price Adjusters

Within product transaction items, you can access data related to price adjusters on that product.

This can be achieved by placing another loop within your TRANSACTION.PRODUCTS loop, e.g. {% for product in TRANSACTION.PRODUCTS %} {% for PRICE_ADJUSTER in product.PRICE_ADJUSTERS %} {{ YOUR TAG HERE }} {% endfor %} {% endfor %}:

Data Point

Loop Example

Product Price Adjusters

{% for price_adjuster in product.ADJUSTERS %} {% endfor %}

Price Adjuster Tags - to be placed within the loops above:

Data Point

Tag

Example

Price Adjuster Name

{{ adjuster.NAME }}

Inside 1

Price Adjuster Description

{{ adjuster.DESCRIPTION }}

In-depth description of adjuster

Price Adjuster External

{% if adjuster.EXTERNAL %}
{{ adjuster.NAME }}
{% endif % }

In the example to the left, we’re saying if there are any external adjusters, then show the name of the external adjuster.

Price Adjuster Rate Type

{{ adjuster.RATE_TYPE }}

FIXED

Price Adjuster Rate

{{ adjuster.RATE }}

1.50

Related Articles
Guide: Add Merge Tags to Templates
Overview & FAQs: Merge Tags
Attendees List
Reports Glossary
Guide: Create a Transaction Level Adjuster (Per Basket)
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