Here is the full list of Tags that are available for you to choose for your Templates:

1. GLOBAL TAGS

a) Transaction Info

See below for data that is generic across the transaction:

Data Point	Tag	Example Usage	Example Value
Customer First Name	CUSTOMER.FIRST_NAME	{{ CUSTOMER.FIRST_NAME }}	Steve
Customer Last Name	CUSTOMER.LAST_NAME	{{ CUSTOMER.LAST_NAME }}	Rogers
Customer Email	CUSTOMER.EMAIL_ADDRESS	{{ CUSTOMER.EMAIL_ADDRESS}}	cap@avengers.com
Reference number	TRANSACTION.REFERENCE	{{ TRANSACTION.REFERENCE}}	3f9855eccf974196ba14a5759e3d8747
Transaction Parent Reference	TRANSACTION.PARENT_REFERENCE	{{ TRANSACTION.PARENT_REFERENCE }}	3f9855eccf974196ba14a5759e3d8747
Transaction Total	TRANSACTION.GROSS	{{:,.2f}".format(TRANSACTION.GROSS) }}	289.00
Transaction Net	TRANSACTION.NET	{{:,.2f}".format(TRANSACTION.NET) }}	290.00
Transaction Tax	TRANSACTION.TAX	{{:,.2f}".format(TRANSACTION.TAX) }}	9.00
Transaction ID	TRANSACTION.ID	{{TRANSACTION.ID}}	txn_jiLU5vKc4pzW7JXM92Z7nD
Transaction Created At	TRANSACTION.CREATED_AT	{{ TRANSACTION.CREATED_AT }}	Sat 17 April, 10:10 AM
Transaction Expires At	TRANSACTION.EXPIRES_AT	{{ TRANSACTION.EXPIRES_AT.strftime('%a %d %b %Y %H:%M') }}	Sat 17 April, 10:10 AM
Transaction Lead Booker Name	TRANSACTION.LEAD_BOOKER_NAME	{{ TRANSACTION.LEAD_BOOKER_NAME }}	John Smith
Transaction Completed At	TRANSACTION.COMPLETED_AT	{{ TRANSACTION.COMPLETED_AT.strftime('%d %b %Y') }} {{ TRANSACTION.COMPLETED_AT.strftime('%I:%M %p') }}	Jul 04 2025 10:10 AM
Full Address	TRANSACTION.FULL_ADDRESS	{{ TRANSACTION.FULL_ADDRESS }}	1 Buckingham Palace, London, WC1
Street Address	TRANSACTION.ADDRESS_STREET	{{ TRANSACTION.ADDRESS_STREET }}	1 Buckingham Palace
Town Address	TRANSACTION.ADDRESS_TOWN	{{ TRANSACTION.ADDRESS_TOWN }}	London
City Address	TRANSACTION.ADDRESS_CITY	{{ TRANSACTION.ADDRESS_CITY }}	London
Postcode Address	TRANSACTION.ADDRESS_POSTCODE	{{ TRANSACTION.ADDRESS_POSTCODE }}	WC1
Country Address	TRANSACTION.ADDRESS_COUNTRY	{{ TRANSACTION.ADDRESS_COUNTRY }}	UK
Currency Symbol	TRANSACTION.CURRENCY_SYMBOL	{{ TRANSACTION.CURRENCY_SYMBOL }}	£
Currency	TRANSACTION.CURRENCY	{{ TRANSACTION.CURRENCY }}	GBP
Reservation Payment Link	TRANSACTION.PAYMENT_LINK	{{ TRANSACTION.PAYMENT_LINK }}	tickets.mytheatre/com/transaction/ txn_3585ZysZEZxPM4ActdxBAX/checkout

b) Organisation Info

See below for data related to your Organisation in Line-Up:

Data Point	Tag	Example Usage	Example
Name	ORGANISATION.NAME	{{ ORGANISATION.NAME }}	ACME Theatres
Image	ORGANISATION.IMAGE	{{ ORGANISATION.IMAGE }}	acme_logo.jpg
Email Address	ORGANISATION.EMAIL_ADDRESS	{{ ORGANISATION.EMAIL_ADDRESS }}	boxoffice@acemtheatres.com
Full Address	ORGANISATION.FULL_ADDRESS	{{ ORGANISATION.FULL_ADDRESS }}	10 King Road, Godalming, Surrey, GU7 5DA, UK
Street Address	ORGANISATION.ADDRESS_STREET	{{ ORGANISATION.ADDRESS_STREET }}	10 King Road
Town Address	ORGANISATION.ADDRESS_TOWN	{{ ORGANISATION.ADDRESS_TOWN }}	Godalming
City Address	ORGANISATION.ADDRESS_CITY	{{ ORGANISATION.ADDRESS_CITY }}	Surrey
Postcode Address	ORGANISATION.ADDRESS_POSTCODE	{{ ORGANISATION.ADDRESS_POSTCODE }}	GU7 5DA
Country Address	ORGANISATION.ADDRESS_COUNTRY	{{ ORGANISATION.ADDRESS_COUNTRY }}	UK
Currency Symbol	ORGANISATION.CURRENCY_SYMBOL	{{ ORGANISATION.CURRENCY_SYMBOL }}	£
Currency	ORGANISATION.CURRENCY	{{ ORGANISATION.CURRENCY }}	GBP

2. LOOP TAGS

a) Transaction Item

Here are the transaction items available to you and an example of the loop you might create to place the values in:

Data Point	Loop example
TICKETS	{% for ticket in TRANSACTION.TICKETS %}{% endfor %}
DELIVERY_METHODS	{% for delivery_method in TRANSACTION.DELIVERY_METHODS %}{% endfor %}
PAYMENTS	{% for payment in TRANSACTION.PAYMENTS %}{% endfor %}
PRODUCTS	{% for product in TRANSACTION.PRODUCTS%}{% endfor %}

b) Transaction Item - Ticket

The following values are available for TICKETS, to be placed inside a loop, e.g.: {% for ticket in TRANSACTION.TICKETS %} {% endfor %}:

Data Point	Tag	Example Usage	Example Value
Ticket Face Value Tax	TAX	{{:,.2f}".format(ticket.TAX) }}	20.00
Ticket Face Value Gross	GROSS	{:,.2f}".format(ticket.GROSS) }}	120.00
Ticket Face Value Net	NET	{:,.2f}".format(ticket.NET) }}	118
Ticket Outside Gross	OUTSIDE_GROSS	{{:,.2f}".format(ticket.OUTSIDE_GROSS) }}	3.00
Ticket Outside Net	OUTSIDE_NET	{{:,.2f}".format(ticket.OUTSIDE_NET) }}	2.50
Ticket Outside Tax	OUTSIDE_TAX	{{:,.2f}".format(OUTSIDE_TAX) }}	1.70
Ticket Outside Fee Gross	OUTSIDE_FEE_GROSS	{{:,.2f}".format(ticket.OUTSIDE_FEE_GROSS) }}	2.00
Ticket Outside Fee Tax	OUTSIDE_FEE_TAX	{{:,.2f}".format(ticket.TAX) }}	0.80
Ticket Outside Fee Net	OUTSIDE_FEE_NET	{{:,.2f}".format(ticket.NET) }}	1.50
Ticket Transaction Type	TRANSACTION_TYPE	{{ ticket.TRANSACTION_TYPE }}	SALE/RETURN
Ticket Discount Name	PRICE.DISCOUNT.NAME	{{ ticket.PRICE.DISCOUNT.NAME }}	CHRISTMAS2028
Ticket Discount Type	DISCOUNT.TYPE	{{ ticket.DISCOUNT.TYPE }}	Fixed
Ticket Band Name	BAND_NAME	{{ ticket.BAND_NAME }}	Band A
Ticket Band Description	BAND_DESCRIPTION	{{ ticket.BAND_DESCRIPTION }}
Ticket Variant Name	VARIANT_NAME	{{ ticket.VARIANT_NAME }}	Adult
Ticket Variant Description	VARIANT_DESCRIPTION	{{ ticket.VARIANT_DESCRIPTION }}
Ticket Seat Group Area	SEAT_GROUP_AREA	{{ ticket.SEAT_GROUP_AREA }}	Stalls
Ticket Seat Group Section	SEAT_GROUP_SECTION	{{ ticket.SEAT_GROUP_SECTION }}	Stalls Centre
Ticket Seat Group Row	SEAT_GROUP_ROW	{{ ticket.SEAT_GROUP_ROW }}	A
Ticket Seat Label	SEAT_LABEL	{{ ticket.SEAT_LABEL}}	1
Ticket Seat Type	SEAT_TYPE	{{ ticket.SEAT_TYPE }}	Restricted View
Ticket Seat Type Message	SEAT_TYPE_MESSAGE	{{ ticket.SEAT_TYPE_MESSAGE }}	This is the notes about the seat
Ticket Event Name	EVENT.NAME	{{ ticket.EVENT.NAME }}	Hamlet
Ticket Event Image	EVENT.IMAGE	{{ ticket.EVENT.IMAGE }}	yorick.png
Ticket Event Short Description	EVENT.SHORT_DESCRIPTION	{{ ticket.EVENT.SHORT_DESCRIPTION }}	A modern retelling of Shakepeare’s classic.
Ticket Event Venue Name	EVENT.VENUE_NAME	{{ ticket.EVENT.VENUE_NAME }}	ACME Theatre
Ticket Event Venue Address	EVENT.VENUE_ADDRESS	{{ ticket.EVENT.VENUE_ADDRESS }}	1 Stanley Road, London, W1 8AG
Ticket Event Interval Time	EVENT.INTERVAL_TIME	{{ ticket.EVENT.INTERVAL_TIME }}	15
Ticket Event Run Time	EVENT.RUN_TIME	{{ ticket.EVENT.RUN_TIME }}	120
Event ID	EVENT.ID	{{EVENT.ID}}	384
Ticket Performance Start Date	PERFORMANCE_START_DATE	{{ ticket.PERFORMANCE_START_DATE.strftime('%a %d %b') }}	01/09/2028
Ticket Performance Start Time	PERFORMANCE_START_TIME	{{ ticket.PERFORMANCE_START_TIME.strftime('%I:%M %p') }}	7:30 pm
Ticket Performance End Time	PERFORMANCE_END_TIME	{{ ticket.PERFORMANCE_END_TIME.strftime('%I:%M %p') }}	9:30 pm
Ticket Performance End Date	PERFORMANCE_END_DATE	{{ ticket.PERFORMANCE_END__DATE.strftime('%a %d %b') }}	01/09/2028
Ticket Performance Description	PERFORMANCE_DESCRIPTION	{{ ticket.PERFORMANCE_DESCRIPTION }}	Best Performance
Ticket Barcode	BARCODE	{{ ticket.BARCODE }}	aoj4fi8k7Nb4v2A2H1SK2
External Barcode	EXTERNAL_BARCODE	{{ ticket.EXTERNAL_BARCODE }}	aoj4fi8k7Nb4v2A2H1SK2
Ticket Barcode Image	BARCODE_IMAGE	{{ ticket.BARCODE_IMAGE }}	aoj4fi8k7Nb4v2A2H1SK2.png
Ticket QR Code	QR_CODE	{{ ticket.QR_CODE }}	QR code image
External QR Code	EXTERNAL_QR_CODE	{{ ticket.EXTERNAL_QR_CODE }}	External QR code image
Row Door Information	ROW_DOOR_INFORMATION	{{ ticket.ROW_DOOR_INFORMATION }}	Doors open at 6pm
Area Door Information	AREA_DOOR_INFORMATION	{{ ticket.AREA_DOOR_INFORMATION }}	Doors open at 6pm
Section Door Information	SECTION_DOOR_INFORMATION	{{ ticket.SECTION_DOOR_INFORMATION }}	Doors open at 6pm
Block Door Information	BLOCK_DOOR_INFORMATION	{{ ticket.BLOCK_DOOR_INFORMATION }}	Doors open at 6pm
Ticket Seat Group Area Override	SEAT_GROUP_AREA_OVERRIDE	{{ ticket.SEAT_GROUP_AREA_OVERRIDE }}	Stalls
Ticket Seat Group Section Override	SEAT_GROUP_SECTION_OVERRIDE	{{ ticket.SEAT_GROUP_SECTION_OVERRIDE }}	Stalls Centre
Ticket Seat Group Row Override	SEAT_GROUP_ROW_OVERRIDE	{{ ticket.SEAT_GROUP_ROW_OVERRIDE }}	A
Ticket Seat Label Override	SEAT_LABEL_OVERRIDE	{{ ticket.SEAT_LABEL_OVERRIDE}}	1
Ticket Seat Type Override	SEAT_TYPE_OVERRIDE	{{ ticket.SEAT_TYPE_OVERRIDE }}	Restricted View
Ticket Seat Type Message Override	SEAT_TYPE_MESSAGE_OVERRIDE	{{ ticket.SEAT_TYPE_MESSAGE_OVERRIDE }}	This is the notes about the seat

c) Transaction Item - Ticket - Price Adjusters

Within ticket transaction items, you can access data related to price adjusters on that ticket.

This can be achieved by placing another loop within your TRANSACTION.TICKETS loop, e.g. {% for ticket in TRANSACTION.TICKETS %} {% for PRICE_ADJUSTER in ticket.PRICE_ADJUSTERS %} {{ YOUR TAG HERE }} {% endfor %} {% endfor %}:

Data Point	Loop Example
Ticket Price Adjuster	{% for adjuster in ticket.ADJUSTERS %} {% endfor %}

Price Adjuster Tags - to be placed within the loops above:

Data Point	Tag	Example Usage	Example
Price Adjuster Name	NAME	{{ adjuster.NAME }}	Inside 1
Price Adjuster Description	DESCRIPTION	{{ adjuster.DESCRIPTION }}	In-depth description of adjuster
Price Adjuster External	EXTERNAL	{% if adjuster.EXTERNAL %} {{ adjuster.NAME }} {% endif % }	In the example to the left, we’re saying if there are any external adjusters, then show the name of the external adjuster.
Price Adjuster Rate Type	RATE_TYPE	{{ adjuster.RATE_TYPE }}	FIXED
Price Adjuster Rate	RATE	{{ adjuster.RATE }}	1.50
Outside Fee Gross	OUTSIDE FEE GROSS	{{:,.2f}".format(ticket.OUTSIDE_FEE_GROSS) }}	£2.50

d) Transaction Item - Delivery Method

The following values are available for DELIVERY_METHODS, to be placed inside a Loop, e.g.: {% for delivery_method in TRANSACTION.DELIVERY_METHODS %} { % endfor %}:

Data Point	Tag	Example Usage	Example Value
Delivery Method Name	METHOD_NAME	{{ delivery_method.NAME}}	Postage
Delivery Method Description	DESCRIPTION	{{ delivery_method.DESCRIPTION }}	Tickets sent by first class post
Delivery Method Price	PRICE	{{"{:,.2f}".format(delivery_method.PRICE)}}	1.63
Delivery Method Tax	TAX	{{"{:,.2f}".format(delivery_method.TAX) }}	0.32
Delivery Method Gross	GROSS	{{"{:,.2f}".format(delivery_method.GROSS)}	1.95
Delivery Method Created At (Order date and time)	CREATED_AT	{{ delivery_method.CREATED_AT }}	17/11/2028 09:00pm
Delivery Method Image	IMAGE	{{ delivery_method.IMAGE }}	postage.png

e) Transaction Item - Payment

The following values are available for PAYMENTS, to be placed inside a Loop, e.g.: {% for payment in TRANSACTION.PAYMENTS %} { % endfor %}:

Data Point	Tag	Example Usage	Example Value
Payment Name	NAME	{{ payment.NAME }}	Online Payment Card
Payment Gross	TOTAL	{{ payment.GROSS }}	120
Payment Type	TYPE	{{ payment.TYPE }}	Stripe

f) Transaction Item - Product

The following values are available for PRODUCTS, to be placed inside a loop, e.g.: {% for product in TRANSACTION.PRODUCTS %} {% endfor %}:

Data Point	Tag	Example Usage	Example
Product Title	TITLE	{{ product.PRODUCT_TITLE }}	T-shirt
Product Description	DESCRIPTION	{{ product.DESCRIPTION }}	Bands official t-shirt
Product Variant	VARIANT_NAME	{{ product.VARIANT_NAME }}	Bottle of Champagne
Product Face Value Tax	TAX	{{ product.TAX }}	4.17
Product Face Value Total	GROSS	{{ product.GROSS }}	25
Product Value Net	NET	{{ product.NET }}	20
Product Transaction Type	TRANSACTION_TYPE	{{ product.TRANSACTION_TYPE }}	SALE/RETURN
Product Outside Fee Gross	OUTSIDE_FEE_GROSS	{{ product.OUTSIDE_FEE_GROSS }}
Product Outside Fee Tax	OUTSIDE_FEE_TAX	{{ product.OUTSIDE_FEE_TAX }}
Product Outside Fee Net	OUTSIDE_FEE_NET	{{ product.OUTSIDE_FEE_NET }}
Discount Name	PRICE.DISCOUNT.NAME	{{ product.PRICE.DISCOUNT.NAME }}	CHRISTMAS2028
Product Outside Gross	OUTSIDE_GROSS	{{ product.OUTSIDE_GROSS }}
Product Outside Net	OUTSIDE_NET	{{ product.OUTSIDE_NET }}
Product Outside Tax	OUTSIDE_TAX	{{ product.OUTSIDE_TAX }}
Voucher Name	VOUCHER.NAME	{{ product.VOUCHER .NAME }}	Christmas Gift Card
Voucher Initial Balance	VOUCHER.INITIAL_BALANCE	{{ product.VOUCHER.INITIAL_BALANCE }}	50
Voucher Expiry	VOUCHER.EXPIRY	{{product.VOUCHER.EXPIRY.strftime('%a %d %b %Y')}}	Mon 16 Dec 2024
Voucher Code	VOUCHER.CODE	{{ product.VOUCHER.CODE }}	B008I3

g) Transaction Item - Product - Price Adjusters

Within product transaction items, you can access data related to price adjusters on that product.

This can be achieved by placing another loop within your TRANSACTION.PRODUCTS loop, e.g. {% for product in TRANSACTION.PRODUCTS %} {% for PRICE_ADJUSTER in product.PRICE_ADJUSTERS %} {{ YOUR TAG HERE }} {% endfor %} {% endfor %}:

Data Point	Loop Example
Product Price Adjusters	{% for price_adjuster in product.ADJUSTERS %} {% endfor %}

Price Adjuster Tags - to be placed within the loops above:

Data Point	Tag	Example Usage	Example
Price Adjuster Name	NAME	{{ adjuster.NAME }}	Inside 1
Price Adjuster Description	DESCRIPTION	{{ adjuster.DESCRIPTION }}	In-depth description of adjuster
Price Adjuster External	EXTERNAL	{% if adjuster.EXTERNAL %} {{ adjuster.NAME }} {% endif % }	In the example to the left, we’re saying if there are any external adjusters, then show the name of the external adjuster.
Price Adjuster Rate Type	RATE_TYPE	{{ adjuster.RATE_TYPE }}	FIXED
Price Adjuster Rate	RATE	{{ adjuster.RATE }}	1.50