1. Go to Event and Performance
a) Go the Box Office page and select the correct Channel and Purchase Flow in the top-right
b) Click on your Event
c) Select the performance you want to change Seat Availability for from the calendar
2. Go into Seat Availability mode
a) Scroll down to the pricing legend at the bottom of the page
b) Change from Add to Basket mode to Change Seat Availability mode by clicking the 3 lines icon in the bottom right
3. Select seats
a) Want to find seats attached to a particular Availability Status? Click on an Availability in the price legend and the Venue Plan will focus on the seats attached to it. You can also for this for your Bands above
b) Want to add a new Availability Status to this performance? Click See All on the legend
c) On the pop-up, select your new Availability Status(es) and click Add Availabilities
d) To go back to all seats and Availabilities, go into Basket mode by clicking the basket icon and then click the cancel/circle icon to the left of the legend to clear selection
NOTE - You'll then need to click into Seat Availability mode to change Availability. You can only select one Availability at a time on the legend when in this mode, but you are still able to add seats to different Availabilities. See below for further instructions
e) Select seats by holding the shift button on your keyboard and bringing up the Paintbrush
f) While still holding shift, click and drag across seats with the Paintbrush
g) To remove any seats you have selected, hold shift + command to bring up the Eraser icon
h) While still holding shift, click and drag with the Eraser to deselect any seats you've highlighted
4. Select the new Availability Status for your seats
NOTE - You can change Seat Availability by either clicking on the Availability first and then the seats or the seats first and then the Availability. If you are changing the Availability on lots of seats in different areas, then it may be better selecting the Availability first - go to step 4b to see those steps.
a) Select seats first and then Availability:
Once you've selected your seats, let go of shift to release the Paintbrush and then click the Availability Status you'd like to add the seats to on the legend underneath
Once you've clicked the Availability, the seats will be highlighted with their new Availability outline, along with any other seats assigned to that Availability
b) Select Availability first and then new seats:
Once you've selected your Availability on the legend, select the seats you'd like to add to the Availability with the Paintbrush
Let go of shift and the seats will be highlighted with their new Availability outline
5. Want to sell some seats?
a) Go back to Add to Basket mode
b) Select your seats with the Paintbrush and add tickets to your basket