1. Create a new Discount
a) Go to the Discounts page on the left hand side
b) Click New Discount
2. Add Details
a) Name - the label that shows on Discount reports (this is different to the code that customers enter. See more under Coupons below)
b) Description - for internal use only, this will not be shown to ticket buyers
c) Tags - for internal use. These will appear in your Discounts list
d) Discount rate - select between:
Percentage
Fixed discount (i.e. £10 off the price)
e) Enter amount
3. Select option for Coupon creation
a) Manually create codes
Name of code - the code that they buyer enters when applying the discount
Limit the number of times this coupon can be used? - enter number of times this coupon can be used
NOTE - this is a) the number of times this specific coupon can be used, not the Discount as a whole and b) relates to the number of orders the coupon will be used, not tickets.
Start Date / Time (optional)
End Date / Time (optional)
Manually enter as many coupons as you would like
b) Generate codes for me
How many codes do you need? (these will then be automatically generated)
Limit the number of times this coupon can be used? - enter number of times each coupon can be used
Start Date / Time (optional)
End Date / Time (optional)
c) Upload codes
Download our Coupon CSV Template
Create codes on the CSV spreadsheet and save
NOTE - if you are using Windows, you will need to save the CSV as the Mac version:
Drop file or browse to upload
d) Click Submit to save details
4. Manage Discount Visibility
a) Click the Visibility tab
b) Channel Visibility - click Edit on a Channel
c) On the pop-up, select a Visibility Start and End Date from the following options:
Never
Always
Specific date and time - select date and time options from the dropdown
d) Apply to Channels:
Would you like to automatically apply discount to channels?
If yes, select the toggle and click Update
NOTE - If this option is enabled any purchases made through the selected Channels will automatically see the discounted price, which they can select at Box Office
e) Link Performances - would you like to limit which performances this Discount is available? (If no, skip to step 6):
Select the Performances tab on your Event
Use the Filter bar to find the next to the Performances you want to assign Price Profile to and select tick the box next to them
Select the Discount icon on the Action Bar
Select your Discount from the drop down
Select Link to Performances or Remove from Selected Performances and click Submit
To see linked performances, go back to the Discounts page and select your Discount
Select the Visibility tab and scroll down to Linked Performances. You will then see the list of performances that have been linked to the Discount
NOTE - By default a Discount will appear for all events and all performances. By linking the Discount to performances it will then only appear for those specific performances. If after that you would like the Discount to appear for another Event, then you would need to link it to those specific performances as well
5. View Coupons
a) Click the Coupons tab
b) You can do the following:
Manage and Edit Coupon - e.g. to Code, number of times it can be used, Start Date/Time & End Date/Time
Archive coupon if you wish
Download a CSV of linked coupons for a discount by clicking Export Linked Coupons
Add Coupons - choose from the three coupon creation options to add new coupons to the Discount
6. Edit Discount
a) If you need to make changes, click Manage on your Discount list
b) Make changes to info and visibility and click Submit/Update