Learn how to use the lingo of Line-Up - scroll down for the key terms and core concepts of our system.
Account Settings & Tools
The company you are selling tickets from.
The roles you can invite your team members to join as, e.g. Admin, Box Office, Finance.
The different ways users can pay for your tickets, e.g. Stripe, Cash.
A device for card payments for Box Office sales Purchase Flows Booking flows that you can use for selling tickets, e.g. Box Office.
Where tickets are sold, e.g Box Office, Call Centre, Website.
Venues
The location for your Event.
The design for your Venue. Build seats or areas with Reserved Seating or assign capacities with a General Admission plan.
The categories for your seats, if you have Reserved Seating.
Events
The experience you're selling tickets for.
The dates and times for your Event.
Allocations and/or locks on seats, if you have Reserved Seating.
Labels you can add to Events, Performances and Customers that help filter your Event/Customer pages.
Pricing
The commissions or fees that can be set inside or outside of your prices.
The pricing structure for your Event.
Band
A group of prices.
Variant
Type of price, e.g. Full Price, Concession.
Set how and when your prices are visible for ticket buyers.
Rules and limitations that you can set for tickets, i.e. what should be in the basket in order to check out.
Determine how many tickets are sold for each of your Bands. Add prices to seats if you have Reserved Seating or assign capacities if you have General Admission.
Ticket Delivery
How you would like your Customers to receive their Tickets, e.g. E-ticket, Collect at Box Office.
When you want your Barcodes to be generated and scanned.
What your Tickets look like to your Customers.
Custom templates to send to Customers, e.g. pre/post-show emails.
Transaction-specific data/code that you can insert into your HTML Email and Ticket Templates.
The marketing and/or terms and conditions available for your customers to agree to for your events online-booking.
On Sale
Where Customers purchase tickets on your Website.
Booking flows that you can use for selling tickets, e.g. Box Office, Online Checkout.
Channel-specific booking links that you can create and send to users of your choice.
Up-sells for your event, e.g. Programme, Pre-show drink.
A tool you can use to select multiple seats on a Reserved Seating Venue Plan.
Where you can gather information from your Customers, either during or post-purchase.
Customers
Devices that you can use to scan and redeem tickets.
All transactions/orders for a Performance, listed by Customer.
A list of all emails sent, filterable by date and Customer.
Reporting
Individual aggregates of data that can be displayed as a table or chart.
Groups of reports arranged in a customisable grid.
Auto-sends for a report, according to a schedule of your choice.
Line-Up Network
A series of URLs that relate to data, which third-party agents integrate with. This is what they use to see and use data they have been given access to, i.e. to be able to sell tickets for an Event.
Third party systems can integrate with our API and we can integrate with theirs.
The different tracking events via the Line-Up Purchase Flow.