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Error when exporting to Word or downloading

Can't export a search to Word, or the download won't start? In 90% of cases the problem is the browser. Here's how to fix it.

Written by Caterina Tiziani

The most common problem

⚠️ Safari blocks Lexroom downloads.
If you're using Safari, switch to Google Chrome or Microsoft Edge right away. This fixes the problem in 90% of cases.

Quick procedure

Solution 1 — Switch browser

  1. Close Safari

  2. Open Google Chrome or Microsoft Edge (download them for free if you don't have them)

  3. Go to app.lexroom.ai and log in to your account

  4. Try the export or download again

Solution 2 — Unblock pop-ups (if you're already on Chrome or Edge)

Lexroom downloads are launched from pop-ups that the browser might block.

  1. Go to app.lexroom.ai

  2. Click the padlock icon 🔒 in the address bar (to the left of the URL)

  3. Find the Pop-ups and redirects entry

  4. Set it to Allow

  5. Reload the page and try again

If it still doesn't work

Proceed in this order:

1. Check the Downloads folder

Sometimes the file has already been downloaded but the browser didn't notify you. Open your computer's Downloads folder and look for a file named lexroom_... or similar.

2. Check the browser's notification bar

In Chrome and Edge, downloads are shown in a bar at the bottom or via an icon in the top right. Check whether there's a blocked download waiting for your confirmation.

3. Try incognito mode

Open Chrome in incognito mode (Ctrl+Shift+N on Windows, Cmd+Shift+N on Mac) and repeat the export. If it works, the problem is probably a browser extension (e.g. an ad-blocker or antivirus).

4. Clear the browser cache

  1. In Chrome/Edge: three dots in the top right → Clear browsing data

  2. Select the "All time" range

  3. Check only "Cached images and files" (leave passwords and history unchecked)

  4. Click Clear data

  5. Reload Lexroom and try again

Error when copying the answer text

If you can't even copy the text from the answer:

  1. Manually select the text with Ctrl+A (Windows) or Cmd+A (Mac)

  2. Copy with Ctrl+C (Windows) or Cmd+C (Mac)

  3. Paste it where you need it with Ctrl+V or Cmd+V

If this doesn't work either, try Chrome with no active extensions.

Browsers officially supported by Lexroom

Browser

Support

Google Chrome

✅ Fully supported (recommended)

Microsoft Edge

✅ Fully supported

Mozilla Firefox

⚠️ Works, but with some edge cases

Safari

❌ Not recommended — known issues with export, download and login

Still having problems?

Write to us via chat and let us know:

  • The browser you're using (and its version)

  • The exact error message (a screenshot helps us)

  • Whether the export doesn't start at all or stops halfway

  • Whether other colleagues in the same firm have the same problem

We reply within 4 working hours.

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