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I forgot my password: how to reset it

Forgotten your Lexroom password or can't log in anymore? Here's how to reset it in just a few minutes.

Written by Caterina Tiziani

Step-by-step procedure

  1. Go to app.lexroom.ai/auth/sign-in

  2. Click on "Forgot password?"

  3. Enter the email of your Lexroom account and click Send

  4. Check your inbox: you'll receive an email with a link to reset your password

  5. Click the link and set a new password that meets the requirements (see below)

  6. Go back to app.lexroom.ai and log in with your new password

New password requirements

The password must contain:

  • At least 12 characters

  • At least 1 uppercase letter

  • At least 1 lowercase letter

  • At least 1 number

  • At least 1 special character from: ! ? # @

What to do if the reset email doesn't arrive

1. Check the spam folder

Automated emails often end up in spam or "junk mail", especially if your email is a PEC (certified email) or has active spam filters.

2. Check that you entered the correct email

The email must be exactly the one associated with your Lexroom account.

3. Try a different browser

If it doesn't even arrive in the spam folder, try repeating the procedure from Google Chrome or Microsoft Edge. Safari can cause problems with Lexroom.

4. If you have a corporate filter

The spam filters of some firms/companies block Lexroom's automated emails. In this case, write to us via chat indicating your email: our team will send you the reset link manually.

The "Confirm" button isn't visible on the reset page

Sometimes the browser zoom is set too high and the button ends up below the screen.

Press Ctrl+0 (Windows) or Cmd+0 (Mac) to reset the zoom to 100%, or scroll down the page.

You changed your password but it still says "invalid credentials"

Possible causes:

  1. You're entering the password manually: make sure there are no spaces before or after it, and that Caps Lock is off

  2. The browser has saved an old password: clear your browsing data (only "Cached images and files") and try again

  3. You're trying to access the Word add-in with the new password: make sure you're using your Lexroom credentials, not your Microsoft ones — read this guide

Still having problems?

If, after trying the steps above, you still can't log in, write to us via chat indicating:

  • The email associated with your account

  • Which browser you're trying from

  • Whether you received any specific error messages (a screenshot is appreciated)

We reply within 4 working hours.

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