Overview
You can see an overview of your credits and subscriptions at any time from the Credits and Subscriptions page. This shows your live credit balance, how credits are being used, your current subscription, and which courses are available to learners.
How to open the page
Go to Credits and Subscriptions in the left-hand menu, or click the credit-balance button in the top-right corner.
The page is split into several sections, covered below.
Credits
A live view of your credit position:
Credits remaining: the total currently available, updated in real time as learners start courses.
Credit liability: the number of credits you're expected to need over the next 30 days, based on your current enrolments and course expiry dates.
Note: If you don't have enough credits for training due in the next 30 days, you'll see a warning. Contact your account manager to buy more.
Usage
A monthly breakdown of how credits are being used, shown as a bar graph. Hover over any bar to see that month's detail. This is useful for spotting trends and planning future purchases.
Learner engagement
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Subscriptions
A summary of your current training package:
Account renewal date: when your current agreement is due to renew.
List of subscribed courses: for each course with credits allocated specifically to it, you'll see how many are allocated, used, and remaining.
Trainers' licences: if you've bought a trainer's licence for a course, a Launch in classroom mode button appears so you can deliver that course in a classroom setting.
On-hold and inactive courses
If your licence expires or you remove a course from your subscription, that course is set to On hold:
Learners can't access courses that are on hold.
In the Course Library, on-hold courses show as Inactive, so you can quickly see which ones are unavailable to learners.
To restore access, contact your Client Development Manager to renew or adjust your subscription.
FAQ
Can credits be carried over into another year?
Can credits be carried over into another year?
On an open licence, unused credits at the end of your agreement can roll into your renewal, provided you renew your contract.
On a multiyear contract, you can use your credits at any point during the full contract period, regardless of the contract year. Credits can't be transferred or used outside your contract if you choose not to renew.
Can I swap a subscribed course for another?
Can I swap a subscribed course for another?
Yes, in certain cases. If no users have been enrolled on a course, or enrolled users haven't started it, you can exchange it in your subscription. Once learners have started the course, it can no longer be swapped.