Patients who no longer require remote monitoring should be off-boarded from Huma.
If a patient's health status changes and they subsequently need to be monitored again, you can reactivate a patient and continue to monitor them on Huma.
How to off-board patients from Huma
You can off-board patients from the patient list
Scroll over and click the additional options menu i.e. the three dot menu (...) besides the patient name
You will see an option named 'stop monitoring patient'. Click on this to start the off-boarding process
An off-boarding pop-up screen will appear asking you to confirm patient off-boarding and choose a reason for off-boarding
Click 'Stop monitoring patient'
A pop-up notification will appear on screen to notify you that the patient has now been off-boarded
What happens to off-boarded patients in the Huma Portal?
Patients that are off-boarded continue to display on the patient list and will appear further down the patient list i.e. after actively monitored patients and appear visually different i.e. faded / greyed out to help distinguish these patients from patients you are actively monitoring - see below
You can also filter and view 'all off-boarded patients'.
Click on the 'filters' button at the top of the Huma portal
Under 'patient type' click on 'off-boarded patients'
Click on 'search'
You will now see a filtered view of the patient list, displaying all off-boarded patients
What happens to patients who are off-boarded from Huma?
Off-boarding a patient from Huma triggers a cascade of off-boarding events:
The patient will receive a Huma generated Email communicating to them that their account has now been closed
The patient will also receive a push notification on their smartphone to notify them that their account has now been closed
If a patient opens the Huma app, a pop up screen will appear communicating to the patient that their account has now been closed. Patients will be asked if they would like to download their data before logging out. Once off-boarded and logged out, patients will not be able to submit data using the Huma app
How to reactivate patients in Huma
If a patient's health status changes and they subsequently need to be monitored again, you can always reactivate a patient and continue to monitor them on Huma.
To reactivate a patient, filter 'all offboarded patients'
Click on additional options menu i.e. the three dot menu (...) besides the patients name
Click on the 'Re-activate patient' button
A pop up menu will appear asking you to confirm patient re-activation. Click 'Re-activate patient'
A pop-up notification will appear on screen to notify you that the patient has now been re-activated
What happens to patients who are re-activated on Huma?
The patient will receive a Huma generated Email communicating to them that their account has now been reactivated
The patient needs to download the Huma app (if they have deleted it from their smartphone)
Within the reactivation email, the patient must tap on the 'open Huma' button. This will open the Huma app and prompt the patient to sign in
Once the patient has signed in, they can continue submitting health data!
Need technical support?
If you require technical support or have a question that needs answering, please don't hesitate to contact the Huma Customer Care team.
You can send a message through the live chat within the Huma Portal by clicking on your name in the top right corner of the screen and then clicking 'contact support'.
Alternatively, please send an email to support@huma.com to speak to a member of our team.