Your care team may contact you through the Huma app to check in on how you are doing. Calls can be video and/or audio and are one-way only i.e. from your care team to you.
Your first call with your care team
The below describes how to answer your first call from a member of your care team.
Option 1: When a call comes through on your iPhone, you will receive a push notification titled 'open app to enter the call'. All you need to do is 'tap the notification' to answer the call
Option 2: Alternatively, if you don't see a push notification, you can accept the call by 'sliding to answer'
(iPhone 13 - Lock screen)
After answering the call, do the following:
Unlock your phone (Passcode or Biometrics (Face or Finger print)
Grant the Huma app access to your smartphones camera
Grant the Huma app access to your smartphones microphone
Start talking to your care team!
(iPhone 13 - Lock screen)
Follow-up calls with your care team
As you are now set up for calls with your care team, to answer follow-up calls, simply do the following:
Answer the call by taping the push notification that appears OR Sliding to answer
Unlock your phone (Passcode or Biometrics (Face or Finger print)
Tap the Huma logo or Camera icon
Start talking to your care team!
(iPhone 13 - Lock screen)
Missed Huma calls?
You will receive a push notification to notify you of any missed calls from your care team.
(iPhone 13 - Lock screen)
If you have missed a call, please contact your care team through alternative means e.g. Email or phone call. The Huma video/audio call functionality is one-way only.
Experiencing issues with Huma video/audio calls?
If you require technical support or have a question that needs answering, please don't hesitate to contact the Huma Customer Care team.
You can send a message through the live chat within the Huma app. Within the Huma app, go to Profile > App support to send a message.
Alternatively, please send an email to: support@huma.com to speak to a member of our team.