Your care team may contact you through the Huma app by sending a one-way message. These are messages send and received through Huma and are NOT SMS Text messages.
Receiving messages from your care team
You will be alerted to all messages sent by your care team with a push notification alert from the Huma app on your smartphone - see below:
(iPhone 13 - Lock screen)
Reviewing messages sent by your care team
Accessing new messages from your phones lock screen
To access messages from the lock screen, simply tap on a push notification alert to open the Huma app and be taken to the message you just received.
(iPhone 13 - Lock screen)
Accessing all messages sent by your care team
To can access all messages, navigate to the 'Profile' tab of the Huma app (Note, this is the last tab within the app) and tap on 'Messages'
You will also see a red badge on the 'Profile' tab displaying the number of unread messages i.e. messages sent by your care team that you have not yet read
(iPhone 13 - Lock screen)
Need to contact your care team?
If you need to discuss a message with your care team or have further questions, please contact your care team through alternative means e.g. email or phone call. The Huma messages functionality is one-way only.
Experiencing issues with Huma messages?
If you require technical support or have a question that needs answering, please don't hesitate to contact the Huma Customer Care team.
You can send a message through the live chat within the Huma app. Within the Huma app, go to Profile > App support to send a message.
Alternatively, please send an email to: support@huma.com to speak to a member of our team.