If you have forgotten your Huma account details, try the following:
1 . What to do if you have forgotten your email address
Open the Huma app on your smart phone
Tap on 'I already have an account'
The next step asks you to enter your 'Email address'
If you have multiple Email addresses and cannot remember which one you used for Huma registration, try each Email address. Huma will do a real time check against the Email address
If no account is found, you will see an error message stating 'Account not found. Check your email again'
If you are struggling to remember your email address, please contact your care team, hospital or Huma for further help!
2. What to do if you have forgotten your password
Open the Huma app on your smart phone
Tap on 'I already have an account'
Tap on 'I used my email address'
Enter your 'Email address' and tap confirm
Tap on forgot password and then tap on reset password
You will be sent a password reset email. Please open this email on your smartphone and NOT on a desktop computer.
Within the email, tap on create new password. This will open the Huma app and allow you to enter a new password
After you reset your password, you will then be asked to log back in using the newly set password
Need technical support?
If you require technical support or have a question that needs answering, please don't hesitate to contact the Huma Customer Care team.
You can send a message through the live chat within the Huma app. Within the Huma app, go to Profile > App support to send a message.
Alternatively, please send an email to support@huma.com to speak to a member of our team.