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What if my gift card isn't being accepted?

What to do if your gift card isn't accepted online or at the till.

If your gift card isn't being accepted, whether online or at the till, get in touch and we'll look into it for you.


📋 What to send us

Email us at hello@huggg.me with:

  • Your Huggg link

  • If you were online, a screenshot of the error message

  • If you were at the till, any error message the cashier saw

With those details, we'll be happy to look into it and help get it sorted.



Still need help?

Email us at hello@huggg.me and we'll do our best to assist.

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