Real Huggg gifts come from a known sender: your employer, a client, or a company you've engaged with. If you're not sure a message is real, the link is the test.
💡 Quick check
A real Huggg gift link will always:
Start with launch.huggg.me/
End with a unique 16-digit code
If the link starts with anything else, it is not from Huggg.
A real Huggg gift will also never ask you for money, bank details, card details, or login passwords to claim it. Huggg gifts are free to receive.
📧 What a real Huggg message looks like
Real Huggg gifts reach you through different channels depending on the sender. The link is the test, not the channel.
The most common ways you might receive one:
An email from Huggg. Comes from notify@huggg.me.
A text message from Huggg. Shows as being from Huggg.
A message from your employer, a client, or another company sending you a gift. Some senders share Huggg links through their own email, text, or messaging apps like Slack, Teams, or WhatsApp. The link is still real as long as it starts with launch.huggg.me/ and ends with a 16-digit code.
If your gift came from notify@huggg.me or a text from Huggg, that's a strong sign the message is real. But not getting one of those doesn't mean it's a scam. Many senders share links through their own channels.
⚠️ What scams often look like
Common patterns to watch out for:
The link doesn't start with launch.huggg.me/. Hover over the link on a computer, or long-press it on a phone, to see where it actually leads.
The message asks for bank details, card details, or a one-time code.
The message pressures you to act fast: "Claim now or lose your gift." Real Huggg messages don't pressure you.
It comes from an organisation or person you've never heard of.
It has spelling mistakes or awkward English.
❓ If you're not sure
Don't click the link.
Contact the person or company who would have sent you the gift. Use a phone number or email you already trust, not the contact details in the suspicious message. Ask them whether they sent you a Huggg gift.
If you still can't tell, forward the message to hello@huggg.me and we'll check it for you.
🔐 If you've already clicked
Clicking the link by itself isn't the main risk. The real risk is what you do next. If the scam page asked for details and you typed them in, that's where the harm can happen.
If you only clicked the link and didn't share any information, no action is needed. Close the page and don't go back.
If you typed in your bank or card details, call your bank. They can freeze the card and watch for suspicious activity.
If you typed in a password, change it. If you use the same password anywhere else, change those too.
If you sent the scammers money, contact your bank. Then report it to Action Fraud at actionfraud.police.uk or call 0300 123 2040.
📋 Reporting a Huggg scam
You can help stop scams by reporting suspicious messages:
Forward the message to hello@huggg.me
Tell the person or company who sent you the gift
Report the scam to Action Fraud: actionfraud.police.uk or 0300 123 2040
Still need help?
Email us at hello@huggg.me and we'll do our best to assist.