If you see an error when trying to select or claim your gift, try the steps below. We understand it can be frustrating, especially when you're ready to choose your gift.
💡 1. Refresh your browser
A temporary connection glitch can prevent the selection from processing. Refresh the page and try clicking the selection again.
🌐 2. Check your internet connection
Make sure you have a stable Wi-Fi or mobile data connection. If the signal is weak, the Claim request may time out before it reaches our system.
💻 3. Try a different browser or Incognito mode
Old cache or cookies in your browser can interfere with the buttons on our site. Open your Huggg link in a new Incognito or private window. A different browser like Chrome or Safari can also help.
❓ Still seeing an error?
If these steps don't work, the cause might be technical or a stock update with the retailer. Email hello@huggg.me and include:
The original Huggg link (starting with launch.huggg.me/)
A screenshot of the error message, if possible
The specific gift you're trying to select (for example "ASOS" or "John Lewis")
We'll be happy to look into it and help get it sorted.
Still need help?
Email us at hello@huggg.me and we'll do our best to assist.