Having trouble selecting your gift?
If you are clicking "Claim" or "Select" on a gift card and nothing is happening, or you are seeing an error message, please try these quick troubleshooting steps:
1. Refresh your browser
Sometimes a temporary connection glitch can prevent the selection from processing. Refresh the page and try clicking the selection again.
2. Check your internet connection
Ensure you have a stable Wi-Fi or mobile data connection. If the signal is weak, the "Claim" request may time out before it reaches our system.
3. Try a different browser or Incognito mode
Old "cache" or cookies in your browser can occasionally interfere with the buttons on our site. Opening your Huggg link in a new Incognito/Private window or a different browser (like Chrome or Safari) often fixes the issue.
Still seeing an error?
If you have tried the steps above and still cannot select your gift, it may be a technical issue or a temporary stock update with the retailer.
Please email hello@huggg.me so we can look into this for you. To help us fix it quickly, please include:
The original Huggg link (starting with
https://launch.huggg.me/)A screenshot of the error message (if possible)
The specific gift you are trying to select (e.g. "ASOS" or "John Lewis")