If you haven’t received a confirmation email, don’t worry - this doesn’t usually mean your order didn’t go through. Confirmation emails can sometimes be delayed or filtered, and we can easily check the status for you.
First, a quick check
Before getting in touch, it’s worth:
Checking your spam or junk folder
Making sure you’re looking at the inbox for the email address or phone number the gift was sent to
There are two types of confirmation you might receive, depending on the gift:
Huggg confirmation email
You’ll usually receive a confirmation from Huggg shortly after redeeming your gift.
If you haven’t received this, email us at hello@huggg.me and include:Your name
The Huggg voucher link
The email address or phone number the link was sent to
We’ll confirm whether your order was successfully placed.
Supplier confirmation email
Some gifts also trigger a separate confirmation email from the supplier. This can take up to 24 hours to arrive.If it’s been more than 24 hours and you haven’t received a supplier confirmation, email hello@huggg.me with:
Your name
Your order reference number
The delivery address
We’ll check directly with the supplier and update you.
Reassurance
Missing confirmation emails are usually down to delivery delays or filtering, not failed orders. As soon as you contact us, we’ll take ownership and make sure everything’s on track.