If your gift hasn't arrived yet, it's usually just a short delay. Most physical gifts arrive within 5 working days of being claimed.
🚚 When your gift should arrive
Delivery times depend on the gift you chose. Most physical gifts arrive within 5 working days of being claimed, and you'll usually get a confirmation once your gift has been processed.
📧 If it's taking longer
If your gift hasn't arrived after 5 working days, check your confirmation email for the supplier's contact details and reach out to them directly.
If you can't find the supplier's email, email us at hello@huggg.me and we'll look into it for you. To help us sort it quickly, include:
Your order reference number or Huggg link
The delivery address
Your full name
As soon as we hear from you, we'll take a look and keep you updated.
Still need help?
Email us at hello@huggg.me and we'll do our best to assist.