If you click your Huggg link and see a message stating it has already been claimed, but you haven't used it yet, please check the following steps:
1. Check how the link was shared
It is possible that the person who sent you the gift accidentally shared the same link with multiple people. Since Huggg links are unique, once the first person claims it, the link becomes inactive.
Action: Reach out to the sender to confirm if the link was sent to anyone else.
2. Contact our Support Team
If you are certain the link hasn't been shared or used, we are happy to investigate this for you.
To help us resolve this quickly, please email hello@huggg.me with the following information:
The Huggg voucher link (this begins with
https://launch.huggg.me/)