Once you’ve confirmed your gift choice, it can’t be changed. We know it's easy to change your mind - that's why we provide on-screen information during the redemption process to try and make this as clear as possible.
Here’s a bit more context to explain more:
Why choices can’t be changed
When you confirm your selection, our suppliers immediately begin processing that gift. Locking in choices helps us:
Deliver gifts quickly
Keep things fair for everyone
Avoid delays or errors in fulfilment
That’s why we’re unable to make changes once a choice has been confirmed.
Reassurance: you’ve made a good choice
Every brand and gift option you see has been carefully chosen and quality-checked. If you picked something that suited you in the moment, you can feel confident it’ll still be a great experience.
Tips before you confirm
To help you feel sure before selecting:
Take a moment to explore all the options available
Check any descriptions or details shown on screen
Step away, and see if you still want that option later
We highlight on screen when a choice is final, so you can take your time before confirming.
What if I still need help?
If something’s gone wrong with delivery, or you’re having trouble redeeming your gift, our support team’s always happy to help. Just get in touch and we’ll take a look.