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What are my delivery options and costs?

Here we detail the delivery options available through our shop.

Written by Georgia Withers
Updated over 2 months ago

Standard delivery

  • Standard delivery is 3-5 working days, charged at £2.99 per order.

  • Free standard delivery is available for any order of £35 or over.

Express delivery

  • Express delivery is delivered next working day, costing £4.99 per order.

  • You will need to place your order by 2pm for next day delivery orders.

  • We have a countdown in place against the products eligible for next day delivery to let you know how close you are to the cut off.

  • Some items are not eligible for next day delivery due to safety requirements and checks that need to be carried out by our team.

Exclusions

  • Any pharmacy exclusive or age restricted item requires additional time for processing so will only be available on standard delivery.

Packaging

  • Your products will be packaged in discreet, secure packaging and delivered direct to your door.

Royal Mail Delivery

  • Deliveries are made by Royal Mail using a tracked service.

  • You'll receive a notification once your order has been dispatched from our warehouse.

  • You will be able to track your order direct with Royal Mail using the tracking number provided in your dispatch notification.

  • If your item is too big for the letterbox, and you're not going to be at home to receive your delivery, you can use a link within the Royal Mail notification to:

    • advise of a neighbour that you'd like to accept the delivery for you

    • nominate a 'safe-place' to leave your delivery

    • arrange a re-delivery to a more convenient time

or, alternatively, you can collect your item from your local delivery office. Royal Mail will keep your item for up to 18 days.

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