Cancelling invoices on Hero is easy. Firstly, find the invoice in the invoices table. Unpaid invoices are marked by a yellow bar. Once you have found the invoice, click the actions button at the right of the table and click cancel.
If the invoice is for an appointment, you will be able to cancel the invoice and the appointment in the pop-up below.
Select your options and click 'submit'.
Note: if you would not like the patient to receive a notification of the change, click 'Suppress patient mail'.