If you are locked out of your Hero account first thing would be to check your Admin email for instructions on how to unlock your account - if you cannot locate this please check your junk/spam folders.
If you would like to change your password on your Hero account anytime please press the link Here
If you still cannot locate this or need assistance please contact Hero support - support@herohealth.net
Please allow some time for us to get your account unlocked before trying to log back in.