If you’d like to work with a service provider you've already booked in the past, it’s simple to do so – just a few clicks away. This easy booking feature ensures that your requested provider is notified directly, without involving any other service providers.
Step-by-Step Guide
Log in and Start a New Booking: Log in to your user account and click on “Book a Service” under "Home." If you're using the Helpling app, go to the job page and click “Book a Service.”
Select the Desired Service: Choose the service you’d like to book. In the next step, you’ll have the option to book either a new or an already known service provider.
Select Your Preferred Provider: If your preferred provider is available, select them. If the provider is not listed, it may be because they’re unavailable at the moment. In that case, you can choose to request a different provider.
Enter Booking Details: Fill in the necessary details, such as the frequency (One-time, Weekly, Bi-weekly), date, time, and duration of the service. You can directly check if your preferred provider is available at your requested time.
Check Availability and Submit Your Request: Once you’ve entered your details, review your booking. Your request will only be sent to your preferred provider, not to any other service providers.
Receive a Notification: Once the provider responds to your request, you will receive a notification by email.
Important Notes:
No Forwarding to Other Providers: The request will not be automatically forwarded to other providers. Only the selected provider will receive the request.
Check Availability: If your preferred provider is not displayed, they may not be available. In that case, you can request a different provider.
After Booking: A request to a known provider cannot be edited or canceled after submission. If you need to make changes, please contact customer service.
Communicate with Your Provider: You can also use the messaging feature to communicate with your preferred provider and inform them of any specific requests or changes.
Summary:
With this simple guide, you can quickly and easily rebook a service provider you’ve had good experiences with. The request will only be sent to your selected provider, and you’ll be notified once they have responded to your request.
If you have any questions or need assistance, don't hesitate to connect directly with one of our friendly service agents – we're happy to help!