You can easily change or cancel your booking in the app or via the website.
Change your booking in the app:
Tap the trip you want to change or cancel at the bottom of the screen.
Select ‘Cancel booking' or adjust your times via ‘Change time’. Has your trip already started? Then you can tap ‘Extend’.
Confirm your change or cancellation.
On the website, you can change or cancel your bookings under ‘My trips'.
Good to know:
Extending your booking is always free. However, you can only extend your booking if no other Greenwheels driver has booked the car immediately after your booking. If you return the car after your booking time has ended without extending it first, additional costs will apply.
Cancel your booking within 15 minutes of making it? Then it’s always free, even if your trip has already started.
Per rate:
With the Regular and Frequent rate, you can cancel your booking free of charge up to the start time of your trip.
With the Occasional rate, you can cancel free of charge up to 24 hours in advance. After that, you’ll be charged for the time the car was booked.
What if I don't cancel on time?
Once your booking has started, you can no longer cancel it. In that case, you'll be charged for the booked time (with the possible exception of the last 2 hours). This is because the car is reserved exclusively for you during your booking, even if you don't use it. Charges start from the beginning of your booking, not from the moment you unlock the car.
Has your booking already started, but you can no longer or no longer want to use the car? You won't be able to tap 'Cancel booking' anymore. Instead, start your booking, complete the damage check, and then end the booking.