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How can I request remote tachograph file downloads manually?

Updated over 8 months ago

You can request a manual remote download with the option to choose if you want to download it now or create a download task and follow it on the 'Download log' tab.

✅ These 'manual' downloads are done remotely, there is no need to physically go to your vehicles. By default downloads will be done 'automatically' by scheduling them, learn more here.

Driver File Downloads

To manually request remote downloads for driver tachograph files:

  1. Press the MANUAL DOWNLOAD button on the top right corner of Downloaded files.
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  2. Select 'Driver tachograph files' as the file type.
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  3. Search and select the vehicle you wanna download from.
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  4. Select 'Slot 1' or 'Slot 2' (these are the card slots in the tachograph device).
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  5. At the bottom of the window, select if you wanna DOWNLOAD NOW or CREATE DOWNLOAD TASK to send it to the download queue, which you can see in the 'Download log' tab, this is useful if the tachograph is not reachable right not, this will attempt to download it again once it's available.

Vehicle File Downloads

To manually request remote downloads for vehicle tachograph files:

  1. Press the MANUAL DOWNLOAD button on the top right corner of Downloaded files.
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  2. Select 'Vehicle tachograph files' as the file type.
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  3. Search and select the vehicle you wanna download from.
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  4. Select the time period of data that you wanna include in the file:
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    • When you select 'From previous download', this will download from the last date there was a download. For example, if today is February 28, and your last automated download was February 25 and, this will download from February 25 to 28.

    • Select 'Custom period', to manually select the days from the pop-up calendar, or to select one of the buttons on the left side of the calendar to use a predefined time period.
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  5. To include the vehicle's speed data, check the 'Include vehicle speed data' box (optional).
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  6. At the bottom of the window, select if you wanna DOWNLOAD NOW or CREATE DOWNLOAD TASK to send it to the download queue, which you can see in the 'Download log' tab.

🚨 Downloading a period longer than 90 days is more likely to fail.

Learn how to schedule automatic remote tachograph file downloads here:
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Automatic Tachograph File Downloads

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