To pause or cancel your subscription, get in touch with us directly using the live chat — look for the chat icon in the bottom right corner of this page and click it to start a conversation.
When you reach out, please have the following ready:
Your order number (found in your order confirmation email)
Your email address
Whether you'd like to pause or cancel — and if pausing, for how long
Important Terms & Conditions
14-Day Notice Period: Any changes or cancellations must be requested at least 14 days before your next scheduled delivery. Requests received after this window will apply to the following billing cycle.
First Order Return Policy: We offer a 14-day unconditional right of return, but please note this applies only to your first delivery.
Shipping Costs: Customers are responsible for the costs associated with returning an order.
Tip: Make sure to use the email address associated with your subscription — this helps our team locate your account faster.