When should I submit an order for manual execution?
Some instruments do not have DMA (Direct Market Access) and cannot be traded electronically through our platform. These instruments require manual execution.
How to submit an order for manual execution?
A dedicated team at EXANTE handles all orders that require manual execution, and they are directly available to you. You can submit your orders directly by emailing orders@exante.eu.
Please make sure to include the following details in your email:
Account ID (e.g. ABC1234.001);
Instrument's ISIN or ticker in EXANTE platform;
Order size (Quantity);
Order side (Sell/Buy);
Order type;
Order duration (if applicable)
and send it to orders@exante.eu.
Please ensure your order is submitted in English and from your registered e-mail address to verify your account.
Our Trading team is available 24/7 and always ready to assist with your manual order execution requests.
What is the fee for a manual execution order?
A 90 EUR fee is applied to manual order executions in the following cases:
All standard manual orders (if it is technically possible to execute a trade via the trading platform).
Manual closing of positions by EXANTE due to a Margin Call when the client has not taken action to reduce margin utilization.
Manual order requests for write-offs.
Manual orders for instruments that do not have Direct Market Access (DMA).
When is the manual execution fee not applied?
The 90 EUR fee will not be charged if the instrument you're trading:
Has been delisted;
Involves an insufficient asset amount (smaller than the lot size) to complete the trade.
How can I determine if the instrument I want to trade has DMA (Direct Market Access)?
The following instruments can only be traded by submitting a request to orders@exante.eu:
Bonds in OTC folder;
*.OTCMKTS (Over-the-Counter instruments);
OEFs (Open-End-Funds);
*.LSEAIM (London Stock Exchange Alternative Investment Market);
*.FWB (Frankfurt Stock Exchange);
Instruments transferred from brokers with no DMA-execution available;
*TMX (Sell orders with a quantity less than 100 shares);
*WSE (Instruments with “BETA” or “ETF” in their ISINs), only Sell orders for the position closure can be performed;
PTP (Publicly traded partnerships stocks) - only Sell orders for the position closure can be performed;
Note: A 90 EUR fee will be charged for manual order execution requests for instruments that do not have direct market access.
On the trading platform, you can identify if an instrument requires manual execution by hovering your mouse over the disabled Buy/Sell button with the yellow dot in the Order module. This, and the corresponding notification will indicate that the instrument can only be traded through a manual execution request, as shown in the screenshot below:
How do you close a position on a delisted instrument?
Delisting occurs when a security, such as shares or funds, is removed from a stock exchange, meaning it can no longer be traded on that exchange.
If an instrument in your portfolio is delisted, your holdings will remain in your account. Once a final decision is made and any cash is released to shareholders, the funds will be automatically credited to your account accordingly.
How can you close a position with a quantity smaller than the lot size?
If the trading conditions for an instrument in your portfolio change, and you attempt to close a position with a quantity smaller than the required lot size, your order will be rejected.
The trading platform's Instrument info section allows you to view the lot size of any instrument of interest.
If you want to close a position with a quantity smaller than the lot size, you can submit a manual order execution request that will be performed free of charge.