What to do if you change your phone number or lose your phone and can't access your account?

If your phone number has changed or if you've lost your phone and cannot access your account, please contact our support team immediately. You can reach out to us using the messenger widget on our homepage. Once you inform us about your situation, we will guide you through the steps to regain access to your account.
Please be prepared to complete a verification process with your ID. This is a necessary step to ensure that the request for support and change of data is being made by the account owner. This measure helps protect your account and personal information.