Follow our steps to return your order to Eshi from outside the UK and Europe.
For all customers who are unable to use the returns portal (typically outside of the UK and Europe), we recommend returning your order via your local postal service at a basic rate. You will need to cover the return shipping cost. We can then process your refund or exchange.
We recommend visiting our returns policy (here) to ensure you qualify for a return.
Our returns address is as follows:
ESHI
Units 2-3 Ridings Park
Eastern Way
Cannock
WS11 7FJ
United Kingdom
Important information: For all returns, please keep your proof of postage receipt. Should you have any questions on the above, please contact customer support.
Please note that it will likely take longer than average for the return to reach us due to shipping times. Therefore, we kindly ask for your patience for the parcel to reach us before refunds are fully processed.
If tracking has updated that we have received the parcel and your refund has not been processed in 4+ working days, please get in touch with customer support for further help.