In order to for users to view the responses submitted by employees using the Mobile Employee Experience (MEE), users must be associated with a role that gives them appropriate security access rights to the Pulse Checks and Feedback screen. They require at least the View Rights in order to view submitted feedback/responses.
To view all the feedback and pulse checks responses received from the employee, click on the Pulse Checks and Feedback item from the menu for an assignment. The Pulse Checks and Feedback screen displays two grids.
Employee Feedback
The Employee Feedback grid displays the date of when the feedback was submitted, the review status of the feedback and the Status Last Update Date. To view the responses to each question as well as to change the status of the feedback, click the
icon.
All questions and responses to each question are displayed on the Employee Feedback Details screen. No edits can be made to the Employee Feedback Details screen except to the change the Status and populate any "exposed" custom fields if the user has editing rights. The status can be changed by click on the Status field and selecting a value from the drop down list and click
.
If the user has delete rights they may use the
button to delete the record. Clicking
will return the user to the Pulse Checks and Feedback screen. Click for details on how to customize the Employee Feedback Details screen.
Pulse Checks
The pulse check grid displays all pending, submitted or expired Pulse Checks. If a Pulse Check is not submitted prior to it’s expiration date, the Pulse Check status is changed to "expired".
To view the responses to each question as well as to identified whether the template was "scheduled" or sent via a quick workflow, click on
.
A pulse check sent by a quick workflow will show "Quick Workflow" as the created user. No edits can be made to the Pulse Check Details screen. If the user has delete rights they may use the
button to delete the record.
A pulse check sent via the scheduler will show "Pulse Check Scheduler" as the created user. No edits can be made to the Pulse Check Details screen. If the user has delete rights they may use the
to delete the record.
Clicking
will return the user to the Pulse Checks and Feedback screen.
Things to Note
Changing a Pulse Check template configuration, including deleting it or marking it inactive, does not affect pending, submitted, or expired Pulse Checks.
The results of pulse checks and employee feedback responses are reportable and the results can be displayed using widgets. Use the “Employee Feedback Question” table to report on submitted feedback and “Pulse Check Question” table to report on Pulse Check responses. The question text should be used to aggregate specific questions across many Pulse Checks. The response text can be in multiple fields depending on the question type.