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How to Add a Promo Code to Your Order

Everything you need to know about applying a promo code at checkout, including key rules on timing and expired codes.

Promo codes give you a discount on your order — but there are a few important things to know before you checkout.

How to apply a promo code

  1. Add your items to your cart as normal.

  2. Proceed to checkout.

  3. Look for the promo code field at checkout.

  4. Enter your code and apply it before completing your payment.

  5. Your discount will be reflected in your order total.

Important things to know

Promo codes must be applied at checkout, before completing your payment. Once your order is placed, we are unable to add, adjust, or apply a promo code to it.

  • You must enter your promo code before completing your purchase — it cannot be added or adjusted after your order is placed.

  • Promo codes cannot be applied to orders that have already been completed.

  • Expired promo codes are not valid and cannot be accepted, even if you had intended to use them before they expired.

  • If your code isn't working, double-check it hasn't expired and that it's entered exactly as provided

  • We cannot cancel or adjust your order once it's been completed.

  • Promo codes cannot be applied to bulk orders

Frequently asked questions

Can I add a promo code after I've placed my order?

No — promo codes can only be applied at checkout, before your payment is completed. We're unable to retroactively apply a discount once an order has been placed.

My promo code isn't working — what should I do?

Check the following: make sure the code hasn't expired, that it's entered exactly as provided (codes may be case-sensitive), and that it applies to the items in your cart. If you're still having trouble, please get in touch with us and we'll be happy to help.

Can I use an expired promo code?

Unfortunately, expired promo codes cannot be accepted. If your code has expired, we're unable to honour it on your order.

Can I use more than one promo code on the same order?

Only one promo code can be applied per order. If you have multiple codes, choose the one that gives you the best discount.

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