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What should I do if I can’t link my pass to my account?

If you are having trouble linking your Navigo pass to your own IDFM Connect account, please contact Île-de-France Mobilités directly on 0800 10 20 20 (free call).

When calling:

  1. Say “abonnement” to the automated phone system to be directed to the appropriate department.

  2. Explain that you are experiencing an issue with your Navigo subscription and would like to link your pass to your own IDFM Connect account.

The team will be able to check your situation and guide you through the process.